Category: Tips

Navigating the Complexities of Payment Processing in Government Institutions

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Constituents demand seamless online experiences, and that extends to payments they make to government agencies. Discover the challenges associated with collecting government payments, and explore government payment solutions that will help streamline your operations.

6 Challenges of Government Payments

When setting up a payment processing solution, government organizations must manage compliance, security, system integration and more—all while making the system easy to use. As a result, they might face the following challenges:

1. Protecting Constituents From Fraud

There are two significant concerns when it comes to security for government organizations collecting payments—losing funds and losing trust.

First, there’s the impact on your financials. The Association for Financial Professionals (AFP) reports that 80% of organizations were targets of fraud in 2023, up 15 percentage points from 2022. Additionally, around 30% of the organizations that lost money due to fraud were unable to recover any of the funds.

Further, there’s the impact on your constituents. In 2023, data breaches impacted more than 353 million people. To ensure your constituents feel comfortable paying taxes, penalties or other fees online, you must prioritize cybersecurity. Here’s how:

  • Require two-factor authentication (2FA) or biometric authentication to better secure constituents’ accounts.
  • Replace sensitive data, such as credit card numbers, with randomly generated tokens.
  • Disguise card data during payment transmission.
  • Set up hosted payment pages to ensure your organization doesn’t hold onto data unnecessarily.

2. Adhering to Compliance Standards

Meeting compliance standards keeps data safe. One of the most significant is the Payment Card Industry Data Security Standards (PCI-DSS), which applies to any organization that collects cardholder data. You can complete your own compliance assessment on the PCI website, validate your compliance through a third-party Qualified Security Processor (QSA), or enroll in a PCI-DSS compliance program.

Federal agencies that collect cardholder information must also comply with Office of Management and Budget (OMB) guidelines on personally identifiable information (PII). Maintaining compliance builds trust with constituents and reduces the risk of data breaches and other security threats.

3. Keeping Track of Data

Given the volume of transactions, tracking payment data can be challenging. With a reliable payment processing solution, your organization can access transaction breakdowns and insights into payment methods. You can analyze general data or dive deeper into the specifics by looking at specific transactions.

4. Accepting Multiple Types of Payments

Your platform should allow you to accept multiple types of online payments, including:

Multiple payment options give constituents more flexibility and allow them to make convenient payments. You can also expand your offerings with multichannel payment processing, including:

  • IVR solutions: Accept payments with a pay-by-phone interactive voice response (IVR) solution. An IVR answering service lets you accept payments 24/7 and is more secure than live agents transcribing card numbers and other payment data over the phone.
  • In-person solutions: Some constituents may prefer making in-person payments or you may need to accept payments at a government office. It’s key that you offer an in-person payment solution that integrates with your digital payment options, making payment on any channel easy.

5. Scaling According to Future Needs

The ideal payment processing solution handles a high number of transactions without disruptions or delays. For example, local governments often see a spike in payments during tax season, and their payment processing solution must be able to scale to meet these inflated annual demands. Additionally, fast-growing municipalities should be able to meet their new residents’ needs.

6. Integrating With Existing Systems

Many government organizations use complex legacy systems or software solutions, which can make integrating payment solutions more difficult. Look for a platform that can integrate with your organization’s current web interface to streamline payments for constituents and simplify operations for you.

Benefits of Digital Government Payments

Reliable digital solutions—such as ACH and credit card processing for government agencies—can streamline your operations, keep constituent data safe and scale according to your future needs. Here are more benefits of implementing digital payment solutions:

  • Expand revenue streams: With online and IVR payment options, your organization can accommodate people who don’t have immediate access to funds by allowing them to pay via credit card.
  • Reduce late payments: Giving constituents more ways to pay may reduce the likelihood of late payments.
  • Receive payments quickly: With a simplified payment processing solution, you can receive payments quickly, which improves cash flow.
  • Receive more data: Gain access to transactional data and identify trends that guide your organization.
  • Devote fewer human resources to processing: With more streamlined operations, your personnel can focus on high-value government initiatives rather than spending excessive time on manual accounting and reconciliations.
  • Simplify tracking: Credit card and ACH processing for government payments provide an easy-to-access payment record that simplifies tracking efforts.
  • Provide an easy payment solution for tourist locations: If your city frequently welcomes international tourists, a digital government payment solution means they will not have to carry local currency and can easily pay for parking or other amenities with a card.
  • Allow constituents to set up automatic payments: Automating government payments gives constituents peace of mind that they will not miss a personal income tax payment, business tax payment or other regular payment.
  • Increase trust with constituents: A convenient, secure and frictionless payment experience increases constituent satisfaction and may increase their confidence in your organization.

How CSG Forte Helps Streamline Government Payments

CSG Forte understands how challenging government payments can be to manage. Our government payment platform enables your organization to manage payments swiftly, whether you’re dealing with local utility payments, state taxes or grant payments.

With our solution, you can accept debit card, credit card, ACH and digital wallet payments. We also allow you to charge constituents a convenience fee to recoup the cost of merchant fees, which you must pay every time an individual pays via a credit or debit card.

You can also explore IVR payment options to provide the utmost convenience for your constituents. Our payment platform is Level 1 PCI-compliant, with features like tokenization and encryption to keep payment data secure and increase trust with your constituents. If you want to integrate your new payment platform with your existing web interface, you can work your way toward successful implementation yourself or receive support from a dedicated integration specialist.

To see how CSG has already helped other government organizations, explore case studies from Lucas County, Ohio, and Kinston, North Carolina.

Contact CSG Forte to Learn More About Forte for Payment Processing

CSG Forte has decades of experience assisting over 81,000 merchants across North America. With our solution, you can reduce administrative burden and rely on a customizable platform that prioritizes security and user-friendliness.

Leave the complexity to us. For more information on implementing CSG Forte at your government organization, talk to a CSG expert today!

 

How Can ACH Payments Simplify Payments for Property Managers?

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As a property manager, dealing with late rent payments, manual processing and human errors each month can be frustrating and time-consuming. Luckily, digital payment options can ease many of these burdens by providing your business and its tenants with streamlined payment collection solutions that offer enhanced security, traceability and convenience.

Automated clearing house (ACH) payments are becoming an increasingly popular option among property managers and landlords—and for good reason. These systems effectively simplify how your business facilitates taking payments, providing better experiences for your renters. Explore the key advantages of leveraging ACH payments below.

Using ACH for Rent Payments

An ACH payment is a type of electronic funds transfer (EFT) that allows users to send and receive money electronically between bank accounts. ACH is especially useful for property managers and landlords to simplify how they facilitate payments associated with their rental properties.

ACH transactions can optimize property management payment processing for various types of transactions, including the following:

  • Rent collection
  • Contractor fees
  • Security deposits
  • Utility bills
  • Homeowners association (HOA) dues

Benefits of ACH Payments for Property Managers

Property managers can deal with a high volume of monthly transactions, and leveraging ACH can help them manage payments more effectively. Explore some of the key advantages of using automated clearing house payments for your business.

Enjoy Cost Savings

As a landlord or property manager, processing paper checks for your tenants can quickly become expensive. ACH payments offer a cost-effective way to collect rent payments and security deposits. Streamlined payment processing means fewer labor costs associated with collecting and correcting renter transactions. Your business also does not have to deal with hidden fees.

Save Time

Another key advantage of using ACH is saving significant time each month. Collecting, processing and depositing rent checks can require hours of manual labor every week. ACH payments automate the fund transfer process, enabling your team to save time and energy you can spend on other essential management tasks.

Boost Cash Flow

By providing renters with convenient recurring payment options, you can enjoy a more predictable income stream and better cash flow management. Automation helps reduce administrative and transaction costs, helping your business improve profits. ACH payments also streamline debt collection efforts, making recovering overdue or returned payments faster and more effective.

Improve Tenant Relationships

Landlords and property managers can improve their relationships and reputation with their tenants by offering ACH payments. These systems provide renters with increased convenience, predictability, flexibility and security, making monthly rent transactions easier than ever. You can support improved satisfaction and a positive rental experience for your tenants.

Simplify Reconciliation

ACH payments also support easier reconciliation processes by providing the following:

  • Detailed transaction information
  • Automated recordkeeping
  • Real-time updates
  • Fewer human errors
  • Audit trails

With more accurate and accessible financial reporting through ACH transactions, you can enjoy streamlined property management processes.

Benefits of ACH Payments for Renters

In addition to benefiting landlords and property managers, ACH payments are advantageous for tenants looking to simplify how they pay their monthly rent. The following are some key perks of leveraging ACH transactions for your renters.

Cost-Effectiveness

ACH payments come with few or no processing fees for renters. These payment solutions are typically more cost-effective than other common money transfer methods, such as paper checks. Most financial banking institutions require customers to pay for physical checks, a cost that adds up over time.

ACH costs are also significantly cheaper than processing paper checks, which can be subject to a range of internal and external fees, from network processing to postage expenses.

Convenience

Making ACH payments is very convenient for your tenants. When using ACH, property managers can make it easy for tenants to set up recurring rent payments. Tracking ACH payments is also a huge benefit. Your renters don’t have to worry about a physical check getting lost in the mail or arriving late. They can view their transactions online and ensure you’ve received their money. Offering convenient, automated ACH payment options can increase the likelihood of renters making on-time payments.

Greater Security

Another advantage for renters using ACH payments is enjoying safer money transfers. The ACH system is a government-established solution and must meet strict federal regulations for online payment security.

Nacha, which is the organization that oversees the ACH network, offers additional risk management services to protect these digital transactions and combat fraud.

Flexibility

Today’s renters want flexibility. Making ACH payments allows them to schedule their payments in advance and leverage automatic recurring charges, giving them greater control over their finances and peace of mind. Your tenants will also appreciate being able to pay via the methods most conducive to them and their preferences.

Fewer Errors

Human error can complicate rent payments. Whether they accidentally enter the wrong account number or payment amount as they complete their monthly rent transactions, a minor mistake can lead to late fees and headaches. An ACH payment solution lets them enter and authorize their banking information once, ensuring accuracy. Then, they can rely on automation to facilitate correct, on-time payments.

How to Set up ACH Payments for Rent

The best way to set up ACH payments for renters is to work with a trusted payments provider, like CSG Forte. We have extensive experience in the property management industry, and our platform makes accepting ACH payments from your tenants simple. We understand the importance of receiving rent payments on time to protect your bottom line.

CSG Forte will improve your payment processing and deliver outstanding data privacy and security, so you can feel good knowing your renters’ information is safe. We’ll help you streamline your administrative processes while reducing late payments and fraud.

Contact CSG Forte to See Our ACH Platform in Action

Property managers and landlords can easily capitalize on ACH payment processing with CSG Forte.

Give your tenants an easy, secure way to pay their rent and receive your payments on time every month. Our platform makes tracking funds and managing transfer confirmations simple. It offers access to over 20 banking institutions and enables same-day payment options for remarkable convenience for you and your renters.

Are you interested in learning more about our one-stop shop for payment processing? Contact CSG Forte to get started today.

What’s a Payment Channel?

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Today’s consumers have tons of options when paying for goods and services. From pulling out cash to quickly tapping a phone or credit card near a terminal, payment methods have expanded to include an array of choices, each with its own perks and drawbacks. Offering these different methods of payment—also known as channels—creates benefits for businesses and customers. Before you set them up, you’ll need to know the difference between channels and how to implement them in your organization.

What Is a Payment Channel?

A payment channel is any way a customer might make a payment or anywhere that you, a merchant, might accept a payment. A payment channel includes a payment method, such as a debit card or a bank account, and the technical infrastructure that allows businesses and financial institutions to verify transactions and send funds. The infrastructure might include steps like securely sending card information entered into a website or checking the transaction for potential fraud.

Retail channels are a similar yet distinct concept. Retail channels cover different ways people can shop, like brick-and-mortar stores, catalogs and online shopping sites. Payment channels are generally related to these retail channels but are more specific to how people make payments. They correlate to retail channels but leave some room for overlap.

For example, at a brick-and-mortar retail channel, you might process payments on a physical point-of-sale (POS) system—a cash register—as well as on smartphones or tablets within the store. Your catalog might accept payments by phone but also integrate into an omnichannel approach. Customers could walk into your brick-and-mortar store to pay at the POS, or they could shop the catalog online and pay via online checkout.

Payment and retail channels closely relate to each other. Since you definitely want to create a cohesive, omnichannel experience, it’s essential to consider what payment channels you might implement. Some of the most popular options include:

Physical POS Systems

Most brick-and-mortar stores have a POS of some kind. These systems allow businesses to take in-person payments such as credit and debit cards, cash and checks. A physical POS can use more traditional technologies as a standalone system, but mobile POS systems are also common. A mobile POS uses devices such as smartphones and tablets to process payments, often with attached card readers. This option works well for businesses looking for easy-to-implement tech or for those on the move, such as field service providers.

Phone and Interactive Voice Response (IVR) Payments

Payments made over the phone can come in one of two varieties. The traditional approach involves talking to an agent to communicate payment details and share card information. An alternative to these contact center payments is to use IVR to walk customers through the process without needing to talk to an agent. The customer can enter specific numbers or say certain words to make the payment. Both methods are popular with service businesses and recurring payments.

Online Checkout Solutions

Online checkouts can come in many forms for everything from e-commerce and subscription services to rent and utility bills. They might integrate features for managing shopping carts, storing the customer’s information for next time or setting up automatic payments. Supported payment methods might include credit and debit cards and Automated Clearing House (ACH) transactions. ACH is the system used to electronically transfer funds between bank accounts and process electronic checks in the United States.

Contactless Payments

Many cards now have integrated chips with near-field communication (NFC) technology. A compatible POS system allows customers to tap their credit or debit card to make payments. Digital wallets like PayPal and Apple Pay can also use NFC technology to facilitate card payments and bank transfers. You’ll find these wallets integrated with online checkouts and supported by physical POS systems, which can collect payment data wirelessly from a user’s smartphone or watch.

The Benefits of Multiple Payment Channels

In a competitive landscape, offering convenience and choice can make a big difference in where your customers shop. Credit cards and debit cards are by far the most popular payment methods at the point of sale, but analysts expect digital wallets to become much more common. However, payment preferences can vary widely by industry, geography, customer demographics and other characteristics.

By offering a range of options, businesses and their customers can reap several benefits, including:

A Better Customer Experience

With more choices, customers can make payments how they want. These methods often come with unique advantages. Cash doesn’t have any processing requirements or fees, while credit cards can offer rewards and fraud protection. Online or over-the-phone payments are convenient and fast.

With multiple options, customers can pick the right one for their situation. From a business perspective, a better customer experience from payment channels can make it more likely someone will make a purchase with you or reduce the liklihood that their payment will be late.

More Sales Opportunities

Different payment channels can create new sales opportunities. Taking online payments can help a local shop reach customers worldwide, while a POS could help a storefront business take payments from customers who don’t typically carry cash.

Flexible payment options can also help customers make payments on time, allowing businesses to maintain steady cash flow.

Additional Features

Some payment channels support useful features. For example, online checkout systems can help customers set up automatic recurring payments, which you can’t do with cash payments. Online checkouts also offer branding opportunities. You could even create email or SMS text message payment channels by including a link to an online payment platform in emails and SMS text notifications.

Payment Channel Security and Compliance Considerations

Protecting customer information and meeting regulations is crucial for any organization collecting payments. Most payment channels use different technological infrastructures, so you’ll need to pay attention to security and compliance requirements. Make sure your solutions follow best practices for technology standards and protocols, like end-to-end encryption, tokenization and fraud prevention methods.

Depending on your industry and the payment channels you use, look for solutions that meet the Payment Card Industry (PCI) Data Security Standard (DSS) and the Health Insurance Portability and Accountability Act (HIPAA). Working with a member of the Nacha Preferred Partner Program can help ensure security with ACH transactions, too.

How to Set up Multiple Payment Channels

Setting up multiple payment channels might sound complex, but a merchant service provider and a unified payment platform simplify the process. Here at CSG Forte, we use the Dex Payments Platform, a comprehensive solution for payment processing. Dex integrates with various online, in-person and phone payment systems for simplified management and various tools to meet customer needs.

Your team can integrate this highly customizable platform with application programming interfaces (APIs), or you can work with our experienced team to implement channels for your business. We can also help with hardware requirements.

CSG Forte offers full payment processing support for the following channels:

  • Physical POS: We can help build a physical POS solution and supply the tech, including card readers and our Virtual Terminal that turns existing computers into instant workstations. Our POS systems are PCI-validated with point-to-point encryption for extensive security.
  • Phone/IVR: Our phone and IVR services come with your own toll-free number and script-building assistance. Touch-tone and speech-recognition technology can help you build a great customer experience. We also have solutions to streamline and secure payments received through your contact center.
  • Online payments: Our robust online checkout solution is smart, speedy and stocked with options. Accept credit and debit cards and ACH payments, and allow customers to pay through your app or other platforms through robust APIs.

You can accept both credit cards and electronic checks on any of these channels, and each channel comes with our cloud-based Virtual Terminal for transaction management and our powerful payment gateway services. All of the reports funnel into the Virtual Terminal, so you don’t have to worry about piecing things together on your own.

These payment channels don’t necessarily have to correlate only to retail, as well. For example, government agencies could implement online payments to accept taxes on the web and leverage a POS system for in-office payment collection.

Payment Channel Solutions for Your Business

Whatever your industry, diverse payment channels can transform your approach. Expand options for your customers and your business with simplified payment processing. And what’s easier than setting up all of your channels with one company? Get started with CSG Forte today. Give us a call at 866-290-5400 to see what we can do for you.

What Are ISV Payments?

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In today’s software market, keeping pace with the competition is critical—particularly for the growing number of independent software vendors (ISVs). ISVs must continuously look for ways to add value to their products and set themselves apart to drive business growth. Integrated payment solutions help ISVs achieve these goals by keeping incoming payments in one place instead of using potentially risky third-party platforms.

Integrated payment processors offer the payment methods that ISV customers and end users want. This variety of payment options enhances the customer experience and ensures a seamless payment journey by providing flexibility and convenience during checkout.

What Is an ISV?

An independent software vendor is a company or individual that develops and sells software products designed to run on third-party platforms or operating systems. ISVs create applications, programs and other solutions independent of the platforms on which they run, such as Microsoft Windows, macOS or mobile operating systems like iOS and Android. Many ISVs specialize in specific software products or services geared toward niche sectors or industries like healthcare, finance, government, property management or retail.

ISVs play a crucial role in the software industry by providing innovative solutions tailored to various needs, from enterprise resource planning (ERP) and customer relationship management (CRM) systems to specialized analytics and accounting tools. These solutions can be desktop applications, mobile apps, cloud-based services or embedded software for devices.

What Is an Integrated Payment Solution?

Integrated payment solutions allow end users to make payments directly within a software application without using external gateways or third-party payment platforms. This capability enables users to complete a purchase or transaction seamlessly within the same interface instead of being redirected to a different website.

More importantly, integrated payment solutions add layers of security, helping protect businesses and end users from data theft or loss of funds.

Why Do ISVs Need Integrated Payment Solutions?

The absence of integrated payment solutions could impact customer satisfaction, hinder sales growth and put ISVs at a disadvantage in a competitive market where user convenience is crucial. The absence of integrated payment solutions can influence the end-user experience, as many customers prefer a seamless payment option directly within the software they already use.

Without integrated payments, end users often need to go through a cumbersome process to make payments externally, leading to a higher likelihood of abandoned purchases due to inconvenience or security concerns. These actions can result in lost sales opportunities and reduced revenue. Additionally, relying on third-party payment gateways can introduce complexities in managing transactions, potentially leading to errors, delays or security vulnerabilities.

CSG Forte’s integrated payment platforms help ISVs in several ways, including:

  • Ensuring compliance with Payment Card Industry Data Security Standards (PCI-DSS)
  • Reducing exposure to sensitive payment data
  • Creating automated billing options for subscriptions
  • Managing payment disputes or chargebacks

The Benefits of CSG Forte’s ISV Payment Integration

CSG Forte has many years of experience working directly with ISVs and providing integrated payment solutions tailor-made for specific applications. ISVs that utilize our payment solutions benefit from:

  • Increased security: Integrated payment solutions mean fewer people will access an ISV’s most sensitive financial information. These solutions minimize manual entry, making them less vulnerable to interception or theft. CSG Forte payment platforms also contain safeguards like encryption and tokenization that make storing valuable data safer.
  • Fewer errors: Miscalculations can lead to accounting issues and inaccuracies in revenue reporting. Integrated payment platforms minimize these problems by preventing duplicate transactions and automatically distributing processing data to the appropriate destination.
  • Revenue optimization: Integrated payment solutions enable ISVs to complete transactions faster. This benefit can help increase cash flow, allowing ISVs to improve profitability and foster more productive relationships with end users.
  • Streamlined operations: With an integrated payment platform, ISVs can increase efficiencies in their accounting functions, eliminating the need to reconcile transactions and enter information manually.
  • Improved customer satisfaction: Efficient transaction processing is critical to user satisfaction and whether customers decide to return for future business. Lengthy processing or unfamiliarity with a payment system can sometimes lead to abandoned transactions. Integrated payment solutions help increase successful sales rates by eliminating many time-consuming factors associated with third-party payment platforms.
  • Scalable integration: At CSG Forte, we can design an integrated payment solution to grow alongside an ISV’s changing needs. Our award-winning application programming interfaces (APIs) enable software to seamlessly connect to the payment processor and perform all essential tasks. The processor can accommodate changes in the ISV’s customer base, product offerings and sales volume without requiring significant adjustments or disruptions.

Why Choose CSG Forte for ISV Integrated Payments?

At CSG Forte, we strive to help ISVs drive business growth quickly, efficiently and profitably by providing top-class integrated payment solutions. Our cloud-based payment solutions combine seamlessly with existing software by leveraging superior technical expertise and decades of combined experience. Our solutions deliver everything ISVs require to complete and manage payment transactions 24/7 from any location.

With increased visibility into your payment processes, you can change payment methods, grant refunds, cancel charges and address other end-user requirements. You’ll also benefit from comprehensive customer support for all your operational needs, from around-the-clock assistance to self-service options.

Discover More With CSG Forte

If you’re an ISV and want to learn more about how our integrated payment solutions can benefit your business, the experts at CSG Forte can guide you. Discover why businesses across an extensive application range choose us first for secure, efficient payment platforms that integrate seamlessly into their software. Contact us today to get started.

Decreasing Late Rent Payments With Automated Collections

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As a property manager, one of your top priorities is collecting rent from your tenants on time. This process can be tedious, leaving you to wait for checks in the mail and follow up with tenants about missing or delayed payments when something unexpected comes up.

Fortunately, receiving and keeping track of rent payments doesn’t have to be difficult. By digitizing and automating rent payments with the right solution, you can easily collect rent every month, decreasing the chances of late payments and giving your tenants a more straightforward way to pay.

Why Leverage Automation in Property Management?

In today’s digital age, many aspects of running a business can be automated—including some of your property management processes. No matter if you want to send out automated reminders to tenants or automatically process maintenance requests, you can find a solution that helps you do just that. As a result, you and your team can provide tenants with quick answers and assistance, all while you free up time to focus on more complex tasks throughout the workday.

How to Automate Rent Collection

One of the best ways to use property management automation is to automate rent payments. With a flexible rent payment platform, tenants can pay their rent in a way that best suits their needs, whether they want to easily pay online each month or schedule automatic monthly bank account withdrawals. This gives tenants the freedom to pay rent how they want, and you enjoy greater peace of mind that rent will be collected consistently and on time.

Generally, automating rent collection is a matter of setting up Automated Clearing House (ACH) processing through your preferred solution. Once you receive a tenant’s consent and they provide you with their bank account number and bank’s routing information, you can enable the system to automatically remove the specified amount from their bank account when rent is due. The system will transfer that money to your preferred bank account within a few days, typically sending your tenant an automated email or text message receipt once complete.

Top Benefits of Recurring Payments for Property Management

When you set up recurring rent payments, you save yourself and your tenants a lot of hassle. On the date rent is due, the system takes care of everything, allowing both parties to avoid the consequences of a missed payment. Explore a few key ways you and your tenants can benefit from a reliable payment processing system.

1. Fewer Late Payments

A late payment can mean several issues for your business—you need rent on time and in full to keep your business running, and payments coming in days or weeks late negatively impact your operations. Plus, you want to avoid wasting time trying to get ahold of tenants and reminding them their rent is due, especially as late rent payments can be subject to tenant laws.

Through an automatic payment solution, you can make it easier for tenants to pay rent on time because they don’t have to remember to send a check or manually pay online. As a result, they can confidently know their rent is transferred to you each month—avoiding potential late fees—and you can experience fewer late payments.

2. Easier Documentation Process

If you manage several properties with numerous tenants, manually documenting rent collection can be highly complicated and time-consuming. Keeping track of receipts, invoices, statements and other financial documentation becomes a headache for your team without a reliable system in place.

Simplifying rent collection via an automated solution can make record management easier. The right payment platform can provide transaction information, reporting and analytics, and other essential financial details to help you stay on top of rental payments—all kept in one convenient, accessible digital environment.

3. More Secure Experience

Sometimes, collecting rent manually—particularly through paper checks—can be an unsecured process. For example, say you provide a mailbox for tenants to drop off their rent checks every month. If someone unassociated with your management business gets into that box, they could gain access to highly sensitive tenant information.

Protecting your tenants’ personal details is a central part of your job as a  property manager. If current or prospective tenants can’t trust your team to securely handle payment information, they’re likely to leave and rent elsewhere. Choosing a secure rent collection platform creates a safe payment experience with features like end-to-end encryption and tokenization, so your tenants can feel confident their data is safe.

4. Greater Convenience

Today, consumers everywhere use digital payments for a variety of expenses, whether they’re shopping for clothes online or paying for a service. This convenient process makes it quick and easy to pay with a preferred debit or credit card or through an ACH transfer—no need to put a check in the mail or take out cash from the bank.

Why not extend that same experience to rent payments? No matter if a tenant schedules their rent payments for automatic transfer or elects to pay with a debit card every month, you can provide them greater convenience by offering them that option, especially because paying online is likely something they already do frequently.

5. Save Time and Effort

A reliable payment solution can make each workday easier for your team. Rather than physically collecting payments, following up about late or missed rent, and manually keeping track of payment history, you and your co-workers and employees can focus on other, more complex tasks that require your attention. Ultimately, setting up automatic rent collection can save your business considerable time and effort.

How CSG Forte Makes Payments Easy

CSG Forte offers various digital payment solutions to help your property management company simplify rent collection, including our secure and accessible ACH platform, Dex. Through Dex, you can implement ACH payment processing that improves your cash flow and creates a secure, convenient experience for your tenants. In just a few days, you’ll have your funds as expected, allowing you to keep your operations running smoothly.

There’s no need to worry about whether the system will accept a tenant’s bank—Dex provides access to more than 20 banks. Plus, setting up ACH for your tenants with our platform is easy, as everything you need is available in Dex. As a result, you get a straightforward payment processing system that makes collecting rent a breeze.

Get Started With Recurring Rent Payments Today

CSG Forte is ready to help your property management company simplify rent collection so you can receive more payments on time and ensure your business doesn’t fall behind. With over 20 years of industry experience, we can help you build the ideal payment solution for your needs.

Ready to get started? Learn more about our payment solutions, and sign up for an account today.

Why Debit-Card-Only Acceptance Makes Sense for Debt Repayment

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Sometimes customers fall behind on payments. If you’re a financial institution or lender, you know how challenging collections can be. You want to make the debt repayment process as easy as possible while reducing your operational costs and risks of non-payment. Also, it’s a process you want to get right from a compliance standpoint: For example, businesses may be restricted from accepting credit card payments for debt repayment.

If debt repayment isn’t already a high-priority customer journey for your business, it will be. The Federal Reserve reported that household debt balances continue to rise. By the beginning of 2024, the rate of credit card balances in serious delinquency hit their highest level since 2012. Young adults are particularly at risk; with their short credit history, they’re more likely to be maxed out on credit cards and miss payments, the Fed noted.

With these economic indicators, you’ll want to ensure your business has a strong strategy for facilitating debt repayment. One payment method, in particular, will take on new importance as part of the strategy: debit cards. Debit-card-only acceptance will enable you to accept this payment method without accepting credit cards, and you can always use it to complement your ACH payment acceptance.

Here are four reasons why you should consider a debit-card-only strategy for debt repayment.

 

REDUCE THE RISK OF RETURNED TRANSACTIONS

Other common payment methods, such as ACH payments, can take days to clear or even bounce due to insufficient funds or inaccurate account information. (If ACH returns are a costly issue for your business, recovery solutions can help.) Debit card payments, however, are authorized in real time. This means you can instantly confirm payment approval and that the customer’s account has the available funds. By steering customers toward making repayments by debit card, you can minimize the risk of receiving a delayed return, which can disrupt your cash flow and cause additional operational costs.

 

LOWER YOUR COLLECTIONS AND CALL CENTER COSTS

When you reduce returned transactions by accepting debit cards, you also reduce the need to contact the customer to resolve the issue. Debit card payments will get responses to authorization requests while the transaction is taking place. If the request is declined, you will know on the spot and you can ask your customer to try another payment method instead of having to learn later that a payment is returned. This helps you save on costs and resources associated with collections and call center operations.

 

IMPROVE CUSTOMER SATISFACTION AND LOYALTY

Setting aside debt repayment for a moment, consider the popularity of debit cards as a payment method in any situation, especially in the U.S. According to a survey by S&P Global Market Intelligence, 56.2% of Americans use debit as their primary payment card, compared to 39.4% who use credit cards and 4.4% who use no payment cards at all.

A debit-card-only strategy for debt repayment keeps this payment method available for customers, letting you meet them where they’re at in their payment preferences. Also, the reduced risk of returned transactions mentioned above carries a customer experience benefit: When you decrease the need for your customer service team to follow up with customers due to declined ACH payments, (unlike declined debit card payments, which can be remedied in real time) you prevent interactions that are often frustrating and time-consuming for customers and employees alike.

 

COLLECT CONVENIENCE FEES TO OFFSET PROCESSING

One caveat with accepting debit card payments is the processing fees that you have to pay to the card networks and issuers. However, with CSG Forte’s debit-card-only acceptance, you may be able to access the benefits of debit card payments without increasing your processing costs.

With our solution, you may be able to charge a per-transaction fee exclusively for debit card payments, which can offset or eliminate the processing fees. You can even customize the fee amount and frequency to fit your business needs and your regulatory requirements. CSG Forte can help you implement a convenience fee solution that is transparent, fair and convenient for your customers while also protecting your bottom line.

 

HOW YOU CAN IMPROVE DEBT REPAYMENT WITH CSG FORTE

We’re more than just a payment processor. We’re a partner who can help you optimize your debt repayment strategy with our comprehensive solutions. We offer:

Validation and recovery services. You’ll want solutions that help reduce the risk of customers falling into collections in the first place. With CSG Forte Verify, you can validate accounts and reduce entry errors in real time before initiating an ACH payment. With our automatic retries, you can recover failed or declined ACH payments.

A cloud-based, unified platform for payment operations and reporting. With CSG Forte Dex, you can simplify your payment management and gain insights into your customer behavior and preferences. You can also access all your payment data and reports in one place and integrate with your existing processes.

Multichannel payment solutions for your customers. Whether they want to pay online, by phone or in person, we have the tools and technology to facilitate their payments. You can offer them a seamless payment experience across all channels and increase your payment conversion and retention rates.

 

READY TO ELEVATE YOUR DEBT REPAYMENT STRATEGY WITH DEBIT-CARD-ONLY ACCEPTANCE?

Consumer debt is rising. The debit-card-only approach can help, yet it’s a single component of a strong debt repayment strategy for your business. Contact us to learn more about our debit card acceptance solution and how we can help you improve your payment performance and customer satisfaction.

Working with a Payment Gateway

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A payment gateway is a system that merchants use to accept credit and debit payments. The gateway creates a juncture between two important channels where money travels—one end of the gateway is the merchant, while the consumer’s bank awaits on the other side. The various elements that comprise a gateway are there to ensure the transaction’s security.

At CSG Forte, we develop payment processing platforms that operate as a robust gateway. Our custom payment processing solutions protect businesses across multiple industries while facilitating efficient transactions.

Payment Processors vs. Payment Gateways

A payment gateway exists in front of a payment processor, which is a financial institution or system that accepts the payments customers submit to your business. Your business’s payment processor may be a part of its merchant account, or you can outsource payment processing.

Financial information travels through the payment gateway before it reaches the payment processor. The gateway verifies and encrypts the information before it travels to your merchant account. It will deny fraudulent or invalid payment information. Payment gateways are especially important when processing e-commerce transactions because they offer powerful identification and verification capabilities.

Key Components of a Payment Gateway

A payment gateway should include these functionalities:

  • Payment data authentication: The gateway analyzes incoming data to verify its legitimacy.
  • Encryption: The gateway encrypts the customer’s payment information for processing.
  • Payment processor integration: The gateway allows the seamless transfer of encrypted financial data to the payment processor.
  • Financial settlement: The gateway also delivers encrypted data to the business’s bank for settlement.

Developing a payment gateway is a complex process. It must integrate numerous capabilities and security measures, including the following.

Infrastructure Development

The gateway’s infrastructure lays the groundwork for its immediate functionality and its longevity. The infrastructure begins with a server, which must be capable of withstanding your business’s traffic. Choosing a third-party gateway server can help you meet current needs and scale as traffic changes.

Data Security Measures

Your gateway must contain robust security measures, beginning with encryption protocols. Encryption is the process of converting financial data into a unique code that only devices on your server are authorized to decipher.

Tokenization is another form of data security. Under tokenization, the security system replaces each piece of financial data—such as a credit card number—with a discrete, secure token. Your gateway’s security system will be able to convert each token back into its original format.

Payment gateways also include fraud detection measures to protect your customers and reduce the risk of your business losing money to chargebacks. Your gateway will analyze data and user behavior to detect fraudulent purchases.

All gateway data security measures must meet Payment Card Industry Data Security Standards (PCI DSS) standards.

Integration With a Payment Processor

Your gateway must integrate with your current payment processor—or you must choose a processor compatible with your gateway. After selecting a processor, you can integrate it with your gateway by obtaining the processor’s Application Programming Interface (API) key. Your gateway will also need a separate API key that catalyzes the transfer of customer data.

Compliance and Regulatory Considerations

As you integrate payment gateways, it’s important to remain aware of certain regulatory considerations. Follow global, national and regional laws along with PCI DSS standards.

PCI DSS establishes 12 security standards for merchants to follow when collecting credit card or debit card information. Compliance requires diligence and constant effort, as it is ongoing and varies with your business’s size. PCI DSS compliance is key when reducing risks derived from cyber threats that can impact your company’s financials and reputation.

The following steps are part of PCI DSS requirements:

  1. Use and maintain a firewall
  2. Protect stored cardholder data
  3. Update default passwords and security measures
  4. Use and update antivirus software
  5. Encrypt cardholder data when transmitting it
  6. Keep data on a need-to-use basis
  7. Develop and implement security processes and systems
  8. Routinely check security systems
  9. Create and maintain an information security policy
  10. Implement user IDs for everyone with computer access
  11. Monitor and restrict access to cardholder data
  12. Track who accesses cardholder data and networks

References to PCI DSS are included as a general guide. Complying with PCI DSS would require due diligence and analysis about your scope and specific requirements. Find additional information here.

The Benefits of Using a Payment Gateway

A payment gateway can offer numerous advantages for your business, especially when you partner with an experienced developer. Core advantages include:

  • Improved user experience: Payment gateways provide security alongside seamless payments. Consumers will appreciate the ease of using your online store and peace of mind knowing their data is safe.
  • Bolstered security: A payment gateway offers the strong security that comes with fraud detection and data encryption or tokenization. Your customers’ data will remain secure, and your business will mitigate chargebacks.
  • Expedited payment processing: Payment gateways automate processes for peak efficiency. Customers will enjoy faster checkouts while your business receives its revenue sooner.
  • Enhanced scalability: Implementing a payment gateway will back your business with the security infrastructure it needs to expand into new territories domestically and abroad.

CSG Forte’s Payment Gateway Solution

At CSG Forte, we offer a versatile payment system that facilitates the efficient, secure transfer of financial data from your customer to your merchant account. Our system features a payment gateway with the full range of features your business needs to maximize data security. It offers:

  • Robust security protocols
  • Seamless integration with leading payment processors
  • Compliance assurance
  • User-friendly dashboard and reporting

Why Choose CSG Forte Over Building Your Own Payment Gateway?

Our experience and diligence set us apart as a reliable source of payment gateway solutions. We distinguish ourselves through our:

  • Time and resource efficiency
  • Proven track record and expertise
  • Ongoing support and maintenance
  • Competitive pricing models

At CSG Forte, we have a broad range of experience tailoring payment gateways to businesses’ unique needs. We can develop a gateway that integrates with your processes and facilitates a smooth customer experience. Feel free to contact us online for more on our payment gateway solutions.

P2PE vs. E2EE: What’s the Best Payment Security Option for Governments?

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If end-to-end encryption (E2EE) and point-to-point encryption (P2PE) sound like they could be the same thing, you’re not wrong. Technically speaking, P2PE is a specific type of E2EE, and the objective in both uses is to secure cardholder data from the time it’s captured until it reaches its intended destination.

However, only one of these methods offers significant time savings and cost benefits to the government agencies that use them. Read on to understand the differences between E2EE and P2PE and why choosing P2PE could be in your department’s best interest.

 

What Is P2PE?

As the ongoing threat of data breaches continues to menace government agencies of all sizes, securing cardholder data remains a top priority. In recent years, P2PE has become the gold standard for credit card payment security compliance.

Here’s why: Payment card industry (PCI)-validated P2PE is a set of standards defined by the PCI Security Standards Council (SSC) that outlines a comprehensive set of best practices spanning the device supply chain, encryption key loading, configuration, encryption and application security.

The P2PE process creates a secure connection between devices, or components within devices, which prevents possible sensitive data from being exposed at any point while moving across a network. It effectively removes cardholder data from an agency’s environment, providing better protection for the cardholder.

 

How Does P2PE Work?

P2PE encrypts cardholder data immediately upon receiving a card payment. It sends this encrypted code directly from the payment terminal to the payment processing system, where the information gets decrypted using a secure key.

Since the decryption takes place entirely in the payment processor, the government entity never sees any of the cardholder’s information. If hackers manage to intercept the data while it’s in transit, they will not be able to read the data because only the processor possesses the key—there’s no chance someone can steal the key from the government agency or any other transactional party.

 

PCI P2PE Compliance Requirements

P2PE reduces the likelihood of PCI compliance breaches by directly connecting the payment terminal to the processing system—and correspondingly drops the number of self-assessment questionnaire questions from over 300 to around 30. This function means your department can raise the bar on security without also increasing the compliance audit burden.

Some other key compliance requirements include:

  • The data must be encrypted at the payment terminal.
  • The payment terminal may only use P2PE-approved applications.
  • The merchant must conduct annual inventory checks on payment terminals.
  • The merchant must install cameras with a clear view of the terminal.

Ultimately, these requirements are fairly easy for most agencies to manage, leaving more time and scarce resources to spend on the purpose and passion at the forefront of your day-to-day dealings rather than the processes behind each transaction.

 

The Benefits of P2PE With CSG Forte Protect

CSG Forte Protect is a PCI-validated P2PE solution securing the V400C terminal for in-person payments. CSG Forte Protect helps governments:

  • Remove liability issues: Forte Protect merges processes, applications and payment devices to securely encrypt and protect data during transit from the POI terminal/device or POS system
  • Protect cardholder data: Our solution has three parts—validated hardware, validated software and validated solution providers to cover payment terminals, terminal application, deployment, key management and decryption environments.
  • Save time and money: With a minimal per-transaction cost, Forte Protect saves your agency PCI-related costs by reducing PCI scope. This is because the number of questions from the self-assessment questionnaire (SAQ) drops from SAQ D (329 questions) to SAQ P2P3 (33 questions).
  • Fully integrate existing payment channels: Supported card input methods include tap, dip, swipe, keyed, Apple Pay, Samsung Pay and Google Pay. Your constituents’ payment experience will be seamless without you lifting a finger!

We put data security at the core of all our payment solutions, so you can rely on Forte Protect to keep constituent data safe through every payment—every time. In addition to meeting PCI standards, we’re certified for compliance with ISO 27001:2013, SSAE SOC 1 and the Health Insurance Portability and Accountability Act (HIPAA). Whatever your agency needs, we can help you protect constituents from data breaches.

 

What Is E2EE?

Many government transactions rely on E2EE, a process that involves an indirect link between the payment terminal and processing network. During this operation, the processor or a third party is expected to encrypt cardholder data (CHD) during transit.

Unfortunately, the indirect link means card present transactions—where the user swipes, dips or taps their card—are a constant area of concern. Preventing fraud at the terminal isn’t just a matter of checking who is presenting the card. You also must ensure the payment terminals themselves are secure. By intercepting POS devices or using insiders, malware loaded to a device can scrape and transfer cardholder data available in its memory.

That’s why rather than finding new ways to protect cardholder data, businesses are looking for ways to eliminate cardholder data from their environments.

 

E2EE and PCI Compliance

Some agencies using E2EE claim that using doing so makes adhering to PCI guidelines easier because it encrypts data throughout the entire process, but this claim isn’t entirely the case.

While this method is compliant with PCI guidance, E2EE requires intensive documentation and additional ongoing costs associated with PCI compliance. Agencies often hold the encryption keys, so merchants relying on E2EE will typically need to complete an annual PCI DSS SAQ with over 300 questions.

Even though local and regional governments are used to wearing many hats, assuming responsibility for PCI compliance may be more than many can handle. If government agencies choose to have someone else manage PCI compliance on their behalf, like processors or outside consultants, they’ll also incur the added expense of outside help.

 

What’s the Difference Between P2PE and E2EE?

While they are similar in nature, some of the most significant differences between P2PE and E2EE include:

  • Security rules: P2PE and E2EE require different security checks on and around the payment terminal. For example, P2PE requires merchants to perform annual terminal inventory checks to ensure everything works properly.
  • Control: Because the scope for PCI compliance is much smaller with P2PE, merchants have greater control over their ability to adhere to the standard. E2EE, on the other hand, contains more endpoints, making compliance more complicated.
  • Liability: P2PE providers take complete liability for data breaches because they hold the keys. With E2EE, though, the merchant has control over decryption keys and can be held liable for stolen cardholder data.

Ultimately, these differences mean the best choice for most government agencies that are planning to accept credit card payments is P2PE. It makes compliance more manageable and keeps cardholder data safer than E2EE—and it’s entirely possible with a reliable provider like CSG Forte. If you want to improve your payment processing technology, consider using our solutions to secure your card transactions.

 

Choose P2PE Payment Solutions from CSG Forte

The numerous controls and security implemented across this entire value chain make P2PE an extremely secure encryption method—but also a high bar for providers to clear. Only a select few offer PCI-validated P2PE today, and we’re proud to be one of those few.

At CSG Forte, we know securing a stable and safe government solution can relieve the security and compliance pressures from you and your agency employees. For that reason, CSG Forte Protect was created with you in mind to give you peace of mind.

We know you have more pressing issues to worry about than transactions and payments operations. That’s why our team at CSG Forte created safe and secure payment processing solutions. Learn more about CSG Forte’s secure in-person payments processing solutions, or contact us to get started.

Optimize the Payment Journey for Your Customers

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Customer payment experiences have evolved in recent years. Digital payments are leading the pack, providing multiple ways for users to transact with businesses. By optimizing the payment journey for your customers, you can enhance their experiences and reduce late payments.

What Is the Payment Journey?

The payment journey is the path customers take when buying a product or service from your organization. The journey extends from the consumer engaging with your company about what they want to the steps they take to pay for the solutions you deliver. You want billing, invoicing, and transactions to be hassle-free from start to finish, removing barriers and making payments seamless and personalized for your customers and merchants.

The goal of a streamlined payment journey is to replace any friction in the process with solutions that provide convenience and choice.

How to Improve the Payment Journey

Enhancing the payment journey leads to better user experiences and increased customer satisfaction. A happy customer is likely to return and advocate for your brand. Here are four ways you can improve the payment journey.

1. Accept Multiple Forms of Payment

You can optimize the payment journey and meet customers where they are by allowing multiple payment methods, including credit cards, digital wallets, or bank transfers. The more options you provide, the fewer reasons customers will have to postpone payment.

2. Provide Recurring Billing Options

Subscription or recurring billing provides:

  • Consistent revenue: Recurring billing gives your business a predictable revenue stream. Regular payments increase business stability and cash flow. Using systems like CSG Forte Account Updater automatically updates account info so you rarely miss payments and can focus on steady revenue recognition.
  • Convenience for customers: Subscription services streamline payment for customers. Your customers won’t have to complete payments manually, saving them time and effort. Convenience enhances the customer experience and increases brand loyalty.
  • Efficient operations: Recurring billing reduces your team’s administrative workload. Instead of manual interventions, you get automated solutions that optimize your processes and enable you to focus on more impactful tasks.

Securely gathering and storing sensitive information is key to benefit from recurring billing. Using an encrypted platform will help you manage data effectively and make cancellation easy for customers.

3. Offer Multiple Channels to Pay

To improve your payment journey, you must allow customers to select their preferred channels to pay. The seamless transition between channels makes for frictionless payments. It also lets customers choose how they interact with your business. A multichannel payment platform will allow your customers and merchants to use email, phone, in-person, text, or live agent channels to pay bills and complete transactions.

4. Let Customers Buy Now and Pay Later

Merchants are increasingly adopting buy-now-pay-later (BNPL) models. Offering the option to pay in installments may:

  • Improve conversion rates: BNPL lets your customers bypass full upfront costs. Smaller installment payments lower the financial barrier to transactions, leaving customers more likely to make impulse purchases that raise your conversion rates.
  • Attract new customers: The ability to pay in installments can make purchasing an easier choice for new customers who might be put off by prices initially. BNPL also offers an alternative method to credit cards, which may be a plus for some consumers.
  • Increase customer loyalty and repeat purchases: Customers with a positive experience of your BNPL services are more likely to make repeat purchases and advocate for your business, driving word-of-mouth referrals.
  • Reduce cart abandonment: Customers abandoning their carts is a serious problem e-commerce businesses face. BNPL alleviates cart abandonment due to financial barriers, giving shoppers more time to complete their purchases.

The Benefits of Frictionless Payments

An integrated payment system is an investment in your business. Modern customers expect seamless payment experiences, and they might turn to a competitor if they find paying bills or completing transactions out of sync with their preferences.

A seamless payment journey and system has several benefits, including:

  • Saving your business money and time in the long run
  • Increasing customer loyalty and confidence
  • Reducing risks associated with payments
  • Maximizing the probability of repeat purchases and on-time payments
  • Offering flexibility in terms of payment channels
  • Enhancing your payment security features
  • Giving your business a competitive edge in the market

How CSG Forte Will Help You

CSG Forte has decades of experience helping businesses like yours optimize the payment journey. We know how to do payments right, and we’ll come alongside your business to streamline the process for your customers.

Take advantage of multichannel payments, customized journeys and secure solutions to help your business succeed.

Multichannel Payments

CSG Forte Engage enables your customers to choose their preferred channels during the payment journey. Customers can pay by text, phone, email or through a live agent and change their method seamlessly as needed.

Customized Payment Journeys

Forte Engage assists your business in deploying branded customer payment journeys for recurring, future-dated and one-time payments.

You can easily send customers invoices with confirmations, late notifications and payment-due prompts via their preferred channels. These highly personalized interactions can help reduce outstanding amounts that are past due.

Secure Payments

Through the call center payment processing feature of the Forte Engage solution, live agents can rapidly generate personalized invoices and send them to customers online.

The agents leverage innovative NanoSite technology to complete transactions without your customers needing to provide their credit card or bank account info. These secure NanoSites mean you won’t have to worry about data leaking. You’ll also benefit from a solution that offers prompt payments—a win-win.

Enhance Your Payment Customer Experience With CSG Forte

At CSG Forte, we partner with businesses to help them scale while offering superior customer experiences. We use an intuitive, unified payment platform that adapts to your evolving needs. Our payment solutions will reduce operational costs, simplify processes and help your business build a solid reputation for secure transactions.

With our decades of experience, award-winning technology and vast network of partners, you can count on us to streamline your payment journeys and enhance your interactions with customers.

Contact our team for frictionless payments, optimized journeys and first-rate customer experiences.

Transact With Customers Using Email Payments

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When you want to grow your business and streamline operations, eliminating barriers in the payment experience is key. That means opening new and convenient avenues for payment. Email payments are an option that makes purchases easy for customers while relieving your team of the labor-intensive admin of manual invoicing.

What Is an Email Payment Link?

An email payment link is a clickable button or text-based link embedded in an email you send to customers. The link directs your customers to a secure payment page or portal hosted by a trusted payment service provider (PSP).

A payment email typically contains order details or an invoice, a personalized message and a link to make the payment. Once the user opens the payment link and navigates to the secure page, they can pay using their preferred method.

Sending email payment links is ideal if you want to accept payments from anywhere, even when you don’t have a point-of-sale device on hand.

Can Your Business Benefit From Payment Notifications Through Email?

Any business can benefit from invoicing customers using email payment links—including small businesses. Email links are especially convenient for e-commerce stores and wholesalers that accept frequent B2B payments. Email is often the preferred method of communication between businesses, so leveraging this platform is ideal for prompt payment.

Other businesses that can benefit from leveraging email technology to request payments include:

  • Legal offices
  • Restaurants
  • Taxi services
  • Gyms
  • Hairdressers
  • Salons

You can set expiration dates and hold funds for a future date, so email links are suitable for reservations. You don’t even need a website to offer payment via email, making it a truly accessible option for any business.

What Are the Advantages of the Email Payment Method?

Sending links to personalized payment pages via email is beneficial for multiple reasons:

  • Optimizing workflow: Email payments remove manual processes and errors by instantly generating and sending customer invoices. You can request payment rapidly and focus your energy on other aspects of business.
  • Improving customer experience (CX): Email payment links enhance CX through customized messaging and ease of use. Customers also appreciate having multiple payment options from their preferred device. Your customers can access links via their PC or smartphone, navigate to the secure page, and choose whether to pay by credit card, bank transfer or digital wallet.
  • Building trust and loyalty: By staying up to date with the latest technologies, enhancing payment security features and offering clients the gift of choice, you can build customer loyalty and trust.
  • Customizing payment journeys: With email links, you can quickly deploy personalized and branded payment journeys for recurring, future-dated or one-time payments. You can leverage your payments platform to send custom invoices with confirmations, late notifications and payment reminders directly to your customers’ inboxes.
  • Reducing operational costs: With email payment links, you don’t need point of sale (POS) systems—and you don’t need to pay the costs associated with them.
  • Protecting sensitive data: By using a secure payment platform, like CSG Forte Engage, you are safeguarding customer data and protecting against data leaks.
  • Supporting multiple methods: Your business is not restricted to a specific payment method. Email payment links support credit and debit cards, ACH payments and digital wallets like Google Pay and Apple Pay.
  • Increasing conversion rates: Email links make paying simple for customers. That convenience translates to a boost in conversion rates, overall revenue and customer satisfaction.

Choosing a Trusted Payment Email Provider

Many payment service providers (PSPs) offer payment link services enabling you to request payment via email, text or social media. Not all service providers are equal in the level of service, security and personalization they offer your business. You need a partner that comes alongside you to enhance your customer payment experience and increase on-time payments.

Here are a few questions to keep in mind to ensure you select a trusted provider:

  • Can you support multiple payment methods?
  • Can you use the payment link feature even if you don’t have a website?
  • Can you customize your payment landing page with your branding and colors?
  • Can you manually capture and adjust payments at a future date?
  • Is the PSP Payment Card Industry (PCI) compliant?
  • Is the PSP team willing to help you and answer questions?

Leverage the Benefits of Email Payments With CSG Forte

CSG Forte is a trusted partner with decades of experience. You and your customers can benefit from frictionless payment processes through our CSG Forte Engage solution.

Our platform supports customized, secure, flexible payments through multiple channels, so you can give customers a first-rate experience.

Streamline your payment processes by connecting with our team today.