Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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Not Ready for Rising Card Fees? Try These 4 Payment Alternatives
Credit cards emerged from the pandemic stronger than ever. After bearing the brunt of decreased recreational spending in 2020, the industry is riding the wave of ecommerce growth to top an unprecedented $500 billion in online credit card usage. Resurgent travel spending, higher wages and generous rewards programs all bode well for credit card payments. But as […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
Taking Card Payments Over the Phone—Finding A Secure Approach
Credit card fraud is widespread—and costly. A recent survey found that 65% of Americans with credit or debit cards have experienced credit card fraud at least once. Not surprisingly, 52% of U.S. bill payers rank security as a top feature in the digital bill payment process. One area of heightened risk is taking credit card […]
Million Dollar Payments: Nacha Boosting Same-Day ACH Maximum
Think of your favorite news outlet, any news outlet. Chances are, if you visit their site right now, the leading topic will be the economy. From inflation to new job numbers, several metrics and topics are commonly discussed when analyzing the economy. However, the Automated Clearing House (ACH) network often goes overlooked in economic discussions. […]
5 Payment Trends to Watch in 2022
Human beings have an innate need to make predictions. For whatever reason, we like to make forecasts on just about everything, from Oscar winners to World Series champions, from election results to the likelihood of weather events, and everything in between. The most effective prognosticators tend to take a 360-degree view. That is, they try […]
4 Reasons You Need a Scalable Payment Platform
Payment platforms are often rigorously designed for a number of factors, including security, speed, reliability, and more – but one of the most integral factors for any payment platform isn’t what you may think – it’s scalability. What is a Scalable Payment Platform? What makes a platform scalable is its ability to handle oncoming […]
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