Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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How Can ACH Processing Benefit Your Business?

Imagine a world where cash flow is seamless, paper checks are relics of the past and getting paid—or paying others—happens almost as effortlessly as sending a text. Welcome to the age of Automated Clearing House (ACH) payments, where modern businesses are reimagining the way money moves and unlocking new levels of efficiency, flexibility and security.  […]

Online payment, hands holding the credit card and using smart phone for online shopping.

What Is Gateway Orchestration?

Do you need a gateway orchestration platform for your company? Whether your business is looking to add touchpoints or new channels, or you’re looking for a simpler way to process payments from multiple payment service providers (PSPs) and financial institutions (FIs), a gateway orchestration platform may be a suitable solution for you. This guide explains […]

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How to Improve and Future-Proof Your Authorization Rates

Every time a customer’s payment fails, you don’t just lose revenue—you risk losing the customer entirely. That’s the hidden cost of low authorization rates, and for businesses from small and mid-size to legacy enterprise, those costs add up. U.S. firms lose out on as much as $157 billion in revenue every year. And chasing owed […]

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What to Do During a Card Processing Outage at Your Business

Whether you run an online store or a brick-and-mortar business, you depend on non-cash revenue. Debit and credit cards have become Americans’ preferred payment method, with an estimated 69% of us using cash for “few (if any) purchases” in the last year, according to research from CapitalOne. So what happens when you experience a card […]

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What Is Tokenization in Payments?

Data breaches remain a top concern for consumers and businesses alike. Between phishing scams, ransomware attacks and hacked Wi-Fi networks, consumer data is facing more threats every day. In the United States, more than 60% of credit card holders have been victims of fraud, and more than half have experienced it multiple times. With millions of […]

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Modernizing Municipal Billing: How Unified Digital Platforms Cut Costs & Build Trust

Outdated Billing Hurts Everyone Government agencies, especially at the municipal and county levels, often find themselves stuck working with outdated billing systems that hinder efficiency and diminish public trust. These systems—built on decades-old infrastructure—require manual processing, result in higher labor costs and frustrate both staff and residents. For citizens, late notices, confusing bills and limited […]

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