CSG Forte Recognized in Forrester’s Now Tech Payment Report

Forrester’s Now Tech Merchant Payment Report offers an overview of payment providers to help merchants understand the value of different payment providers—and ultimately help them find a payment provider that can help grow their business. We’re proud that CSG Forte was recognized for our full, end-to-end payments-as-a-platform solution. Additionally, Forrester highlighted CSG Forte’s expertise in the government, home security and business services verticals.

To compile the report, Forrester distributes a questionnaire to the market to identify product capabilities, market presence, geographic focus, and an overview of primary market segments. Equipped with this valuable information, merchants can select a payments partner that best fits their needs.

“To be identified by an industry leader like Forrester is validation of our mission—to make payments simple, safe and scalable,” said CSG Forte’s President Jeff Kump. “Our goal is to tirelessly innovate and simplify payments for our customers. This report is evidence that we’re on the right track and that the best is yet to come.”


CSG Forte Product Capabilities

Forrester uses a brief assessment of product capabilities to have a well-rounded group of vendors that span markets and geographies with varying areas of expertise.  Some the key attributes of the CSG Forte platform include:

ACH Processing

As a Nacha preferred partner, CSG Forte is known for its ACH capabilities, including real-time payment processing, ACH/eCheck origination, validation and fraud prevention.

Customizable Convenience Fees

Unlike other payment processors, CSG Forte allows merchants to set convenience fees for their customers in real-time in the payments portal.

Credit Card Processing

CSG Forte’s solution makes it simple to process debit and credit card payments in-person, online and over the phone, and to set up recurring payments.


What Makes CSG Forte Different?

In addition to these unique capabilities, CSG Forte also offers several differentiators that benefit our customers:

Revenue optimization—By simplifying the payments process through a unified, end-to-end solution, CSG Forte helps clients grow and optimize their revenue.  With industry-leading ACH processing capabilities, clients are able to receive funds quicker than the traditional credit card process, often receiving funds the same day with Same Day ACH.

Stringent security and compliance—CSG Forte’s solutions implement cutting-edge technology and proven protocols to keep vital information secure. Through tokenization, end-to-end encryption and hosted web pages, CSG Forte allows clients to accept payments securely. Additionally, we offer built-in PCI compliance and Nacha real-time transaction compliance.

Superior support—Navigating the payments landscape can be tricky. CSG Forte simplifies the process with best-in-class client support. With a dedicated support team, comprehensive onboarding resources, a robust knowledge base and regular release notes, CSG Forte makes accepting and processing payments easy.

CSG Forte is proud to be included in Forrester’s Now Tech report. By selecting a vendor from the Now Tech Merchant Payment Report, merchants can improve how they accept and process payments—from supporting new payment methods to reducing fraud and enhancing security and compliance. Click here to read about CSG Forte’s growth into 2022.

Learn how CSG Forte delivers seamless integration through partner network to meet accelerated demand for secure, convenient digital payments.