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NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More
Omnichannel Payments

Power omnichannel payments with one secure, unified platform

Unify online, in-store, IVR, and mobile payments into a single, seamless experience. Deliver faster checkouts, consistent journeys, and real-time insights—no matter where your customers choose to pay. 

Built to power payments everywhere you do business

From checkout to reconciliation, our omnichannel solutions help you deliver consistent experiences, streamline operations, and scale globally with confidence.

Solutions

Built to power payments everywhere you do business

From checkout to reconciliation, our omnichannel solutions help you deliver consistent experiences. Implement channels that suit your business strategies; you choose which and how. 

Choose one or several channels that fit your business

Easily add and remove channels as consumer payment preferences change all from a single payment processing partner.

  • Online Payments: Provide fast, secure checkout optimized for web and mobile.

  • In-person Payments: Enable smooth, contactless payments at your stores. 

  • Mobile Payments: Offer one-tap payments and digital wallet options. 

  • IVR/Phone: Accept secure phone payments without waiting on hold.

  • Payment Links: Delivered via SMS or email with text-to-pay.

Create seamless checkout experiences across channels

Deliver fast, consistent checkout flows online, in-store, with IVR phone payments and on mobile with a single integration. 

  • One integration supports all payment channels in a single platform. 

  • Customers enjoy a consistent experience across all devices and touchpoints. 

  • Accept cards, digital wallets, and ACH payments with ease. 

  • Checkout faster with securely saved payment details. 

  • Guest checkout features like “Pay Now” lets consumers pay quickly.

Turn payment data into actionable insights

Access real-time reporting across all channels to optimize performance and improve decision-making. 

  • Gain unified reporting for all transactions across every channel. 

  • View real-time dashboards and detailed analytics instantly. 

  • Access customer-level payment insights to inform decisions.

  • Simplify reconciliation and auditing with centralized data. 

Simplify subscription and recurring payments for consumers

Provide customers with a variety of convenient channels to view their bills and make payments.

  • Customers can switch channels to manage accounts, check invoices, and pay balances. 

  • Automated retries recover failed payments without extra effort.

  • Flexible options include autopay, partial payments, and overpayments.

  • Payment details are securely stored for smooth, frictionless renewals.

  • Text and email alerts remind customers about upcoming due dates. 

Safeguard revenue and improve payment performance

Optimize your revenue streams thanks to our fraud management solutions, and compliance and security framework: 

  • PaymentsProtection.ai: employ AI to prevent and reduce payment fraud losses.

  • Account Validation: Improve ACH results with account pre-screening, and reduce return rates.

  • PCI scope reduction: With our hosted checkout and tokenization, or PCI-validated P2PE devices.

Payments that delight customers

Deliver frictionless experiences at every touchpoint with connected payments that follow your customers wherever they go. 

Designed for seamless customer journeys
Industries

Tailored for you

AI-driven attackers are targeting businesses everywhere. PaymentsProtection.ai builds and adapts defenses to your needs so your business stays protected.

Solutions that deliver real results

$195B+
in annual payments
175K
worldwide merchants
260M
transactions processed annually
25+
years of experience
Awards

Recognized for excellence

Fintech Breakthrough Awards: Payment Enablement Platform of the Year, 2026

Fintech Breakthrough Awards: Payment Enablement Platform of the Year, 2026

CSG Forte's Payment Enablement Platform of the Year award validates our leadership in delivering faster, more reliable payment solutions.

Forrester Included in for The Merchant Payment Providers Landscape, Q4 2025, 2025

Forrester Included in for The Merchant Payment Providers Landscape, Q4 2025, 2025

CSG Forte's inclusion in Forrester's Merchant Payment Providers Landscape confirms our competitive position in the payments industry.

QKS Spark Matrix: Merchant Payment Provider, Q4, 2025

QKS Spark Matrix: Merchant Payment Provider, Q4, 2025

CSG Forte named Strong Contender for Merchant Payment Provider

2024 PayTech Award

2024 PayTech Award

Top Innovation in Payments

 Juniper Future Digital Awards: Omnichannel Payments Platform

Juniper Future Digital Awards: Omnichannel Payments Platform

CSG Forte awarded Omnichannel Payments Platform at the 2024 Juniper Future Digital Awards

Juniper Future Digital Awards: Recurring Payment Platform of the Year

Juniper Future Digital Awards: Recurring Payment Platform of the Year

CSG Forte awarded Recurring Payment Innovation at the 2024 Juniper Future Digital Awards

Security

Compliance that scales with your business

When you work with us, you’re working with a fully audited, secure, and compliant partner. From PCI compliance to broader data privacy, we safeguard your payments and sensitive information wherever you do business.

Finally unify your payment experience.

Connect with our experts to see how omnichannel payments can streamline operations, improve customer experiences, and accelerate growth.

Omnichannel payments FAQs