Payment Facilitation

Maximize your margins as a registered payment facilitator

Make integrated payments core to your platform strategy with a payment facilitation partnership that enables a fast launch and granular control of user experience and pricing.

Become a Partner

Monetize the experience you build with in-house payments

From sales and onboarding to regulatory responsibility, CSG lets you build, customize, and scale your registered payment facilitation program around your core strengths. 

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Payment facilitation benefits

Everything you need to own and grow your payments strategy

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Easily scale as your business evolves

CSG Payments gives you a single infrastructure that grows with you—no rip-and-replace required.

Start simple with light control over the payment experience with a referral model or payment facilitation-as-a-service. 
Reevaluate your payment strategy.
Transition to a fully registered payment facilitator as your expertise and revenue goals grow—without changing your core infrastructure.

Design payments that feel native to your platform

Create seamless, on-brand payment experiences with flexible APIs and developer tools.

Strengthen brand experience: Reinforce every touchpoint with custom details that represent your business. 
Enhance trust: Eliminate disjointed payment flows that lead to cart abandonment by embedding payments.
Integrate workflows: Easily move payment data between your core systems and workflows.

Launch faster with expert support at every step

Get the tools and guidance you need to confidently own and operate payments.

Sales: Enhance your selling motion with education and enablement support
Underwriting: Define the acceptance criteria you want for your customers, with support from our risk experts.
Onboarding: Set timelines and streamline setup with configurable onboarding workflows.  
Support: Use our comprehensive documentation as the foundation for delivering consistent, high-quality client support to your clients.
Compliance: You own the responsibility, but we help you stay compliant with PCI, Nacha, KYC, and risk monitoring controls.

Control your economics as you scale

Unlock greater revenue potential as a registered payment facilitator.

Mark up the buy rate: Benefit from volume discounts by processing at scale and setting your own margins.
Negotiate directly: Work with networks and acquirers to improve rates
Charge for premium features: Monetize everything from payouts and fraud management to shorter funding times.

Earn more from every transaction 

Expand your offering and deepen customer value with built-in services.  

Payment validation: Help merchants improve transaction success rates with proactive ACH verification.
Fraud protection: Monitor transactions for suspicious activity before they impact business.   
Revenue recovery: Put more money back in your customer’s pocket with automatic payment recovery solutions.
Tokenization: Enhance security and reduce friction by keeping sensitive data shielded and securely saved for returning shoppers.  
Card update service: Reduce failed payments by automatically refreshing outdated card details.

Ready to power your next stage of growth?

From referral and reseller to full payment facilitation, CSG Forte’s partner program is designed to support your growth from where you are now to where you want to go.

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Benefits of the CSG Payments Partner Program

Smooth partner onboarding

Battle tested with partners, our onboarding covers solutioning, legal, risk management, and testing—ensuring every box is checked before go-live. 

A growth path

Start as a referral partner and get paid. Want more payments revenue? Become a payment facilitator or adopt it as a service—no infrastructure changes. 

Payment & integration flexibility  

Give  clients omnichannel payments with  minimal effort. Integrate via low-code or bespoke options on a single  platform  simplifies back-office work

Merchant operations

Give your merchants consolidated tools to manage their business

Payment operations don’t have to be complex. From a single web tool, merchants can:

Reconcile payments across channels and payment types
Manage disputes, chargebacks, and refunds
Create or void transactions on demand
View payment status and trends to adjust strategies

Partner operations

Manage your merchant portfolio with ease

Streamline application management, pricing, and portfolio performance with Dex for ISVs. Track, engage, and nurture merchants throughout the sales process from one platform.

Create proposals, set pricing structures, and monitor applications in real time
View portfolio health, analyze commissions and identify trends in a centralized dashboard
Inform decisions and optimize your business strategy

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Industries and businesses

Industries we serve

Our registered payment facilitation partner model supports ISVs & SaaS companies across a breadth of industries.

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Property management

Own rent and fee payments in-platform, control pricing, and payouts, and earn recurring revenue while delivering a seamless tenant and owner experience.

Public sector

Standardize payments across agencies, speed collections and reconciliation, and tailor fees and funding schedules while capturing new revenue on government payment volume.

Utilities

Centralize recurring bill payments, improve authorization rates and delinquencies, and monetize every transaction across web, mobile, IVR, and field channels.

Healthcare

Control patient payment flows end to end, offer flexible plans and recurring payments, stay compliant, and increase revenue per patient transaction.

Education

Streamline tuition, fees, and activity payments, simplify reconciliation for schools, and earn margin on every transaction processed through the platform.

Security & home services

Bundle installs, equipment, and recurring service fees, reduce failed payments, stabilize cash flow, and create a durable transaction-based revenue stream.

Telecom & CSPs

Integrate billing and payments tightly, reduce churn from failed payments, and optimize pricing and margins on high-volume subscription traffic.

A payments partner rooted in experience

25+

years of payment industry expertise

100s

of integrated partners

10+

years of payment partnerships

99.99%

gateway uptime reliability

Customer Stories

Proven Partnerships

For over a decade, CSG Payments has supported high-growth software companies with complex recurring payments. Hear what our payment facilitation partners say. 

"Often, we are the ones who end up having to educate partners on how the relationship works. That hasn’t happened with CSG Forte. Having the same person on our account from nearly the beginning of the relationship has made a huge impact."

Dimitris Georgakopoulos, Co-FounderBuildium

Read the story

Considering becoming a payment facilitator?

Talk with CSG Payments about how to take complete ownership of payments within your platform.

Frequently asked questions

A payment facilitator is a company that enables businesses—especially software platforms and marketplaces—to accept electronic payments without each merchant needing their own direct account. The facilitator sets up a master merchant account and creates sub-accounts for individual merchants, centralizing underwriting, compliance, fraud monitoring, and payouts, so platforms can focus on their core product.

With payment facilitation-as-a-service (PFaaS), the underlying infrastructure, compliance, and risk management are handled for you—you simply choose which payment functions to own, like sales or merchant billing. Registered payment facilitation means owning the entire lifecycle: underwriting, compliance, risk, and merchant support. PFaaS is ideal if you want meaningful control with significantly less regulatory burden.

Merchant risk monitoring is handled through dedicated risk management tools that track transaction activity daily, flagging anomalies like unusual batch amounts or chargeback spikes. Disputes and chargebacks are managed through an integrated dispute platform, with merchants able to submit supporting documentation and track outcomes.   AI-powered fraud detection tools also provide near real-time monitoring across ACH, cards, and digital wallets to catch issues before they become losses.

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