Increase on-time utility bill payments

Give residents and businesses flexible, digital-first ways to pay for their utility services easily and on time.

• Offer web, mobile, IVR, text-to-pay, kiosk, and counter payments on one utility billing payments platform.

• Support cards, ACH, and digital wallets so customers can pay the way they prefer.

• Deliver a consistent, branded experience across every channel with clear balances and confirmations, and receipts.

• Reduce manual processing and payment-related call volume by making self-service portals and automated pay by phone options available to subscribers.

Use a single reporting and operations platform to track and manage payments across channels, tenders, and geographies.

• Consolidate card and ACH activity from online, IVR, and in-person channels into one comprehensive dashboard.

• Filter by account, route, service type, or payment method to answer finance, customer service, and operations questions quickly.

• Simplify reconciliation with standardized exports that align to how your finance team already balances to the bank and GL.

• Improve oversight and audit readiness with clear funding, exception, and dispute reporting for every channel.

Connect CSG Payments to your existing billing and customer systems with flexible tools that ensure data is shared quickly and accurately.

• Choose from file-based and API options to get the additional back-office systems and teams the payment data they need with ease.

• Reduce manual keying and rework by letting digital, IVR, and in-person payments flow straight into your finance systems.

• Maintain strong security and compliance by minimizing payment integration points across systems and vendors.

• Ensure your infrastructure handles billing cycles, peak demand, and surges with 99.99% payment gateway reliability.

Ensure bill payments hit your books on time with features that automate consumer-facing and back-office processes.

• Allow subscribers to enroll in autopay for recurring bills, ensuring uninterrupted service and reduced late payments.

• Offer opt-in email and pay-by-text reminders, so customers can see and pay from direct links right to their bill.

• Keep stored payment methods current with automatic card update capabilities reflecting the latest account information.

• Verify ACH account details are valid before processing with services that prevent errors and returned payments.

• Improve recovery rates with intelligent retry logic that automatically re-attempts failed payments due to insufficient funds.