Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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Working with a Payment Gateway

A payment gateway is a system that merchants use to accept credit and debit payments. The gateway creates a juncture between two important channels where money travels—one end of the gateway is the merchant, while the consumer’s bank awaits on the other side. The various elements that comprise a gateway are there to ensure the […]

Understanding Multichannel Payments

Today, customers use multiple channels to engage, transact, and pay bills. A McKinsey study found that 82% of Americans use digital payments. These digital payments encompass browser-based or in-app payments, in-store checkouts using mobile devices or QR codes, and person-to-person payments (P2Ps). Customers appreciate the convenience and ability to make payments in multiple ways when transacting. They […]

Woman making mobile payment at coffee shop

Optimize the Payment Journey for Your Customers

Customer payment experiences have evolved in recent years. Digital payments are leading the pack, providing multiple ways for users to transact with businesses. By optimizing the payment journey for your customers, you can enhance their experiences and reduce late payments. What Is the Payment Journey? The payment journey is the path customers take when buying a product […]

PCI Compliance: Definition, Overview and Benefits

Payment card industry (PCI) compliance is the 12 security standards your organization should adhere to when accepting consumer credit card payments. PCI compliance includes various best practices, security measures and benchmarks to help you manage how you collect and store information while processing transactions. What Is PCI Compliance? Credit card companies require payment card industry […]

Transact With Customers Using Email Payments

When you want to grow your business and streamline operations, eliminating barriers in the payment experience is key. That means opening new and convenient avenues for payment. Email payments are an option that makes purchases easy for customers while relieving your team of the labor-intensive admin of manual invoicing. What Is an Email Payment Link? […]

Woman sitting on floor in living room using her laptop to pay a bill while holding her credit card

A Guide to Avoiding Payment Reversals

Payment reversals challenge organizations of all sizes. Many companies even allocate a monthly budget to payment reversals. They may be a frustrating part of your own business—and depending on your organization’s services or products, you may have a higher likelihood of experiencing payment reversals. The good news is that avoiding payment reversals is possible. This […]

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