Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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The Future of Digital Payments for Governments

Digital payments are quickly becoming the norm for nearly all types of consumers. In fact, you would be hard-pressed in today’s world to find a retailer that does not offer at least one form of digital payment. And while government agencies haven’t always kept up with the private sector in adopting the latest technologies, more […]

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Finding a Secure Approach to Accepting Phone Payments 

Credit card fraud is widespread—and it’s expensive for U.S. consumers. In fact, one recent survey found that 60% of Americans have experienced credit card fraud at least once, and 45% have been victimized multiple times. It should be no surprise, then, that according to a recent McKinsey & Company report, 69% of U.S. bill payers rank security as […]

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‘Tis the Season for Secure Payments: Protecting Your Business from Holiday Fraud

With shoppers feeling the pinch of inflation over the last year, the holiday spending outlook is a mix of cheer and bah, humbug. Just more than one-quarter (27%) of consumers plan to spend less this year than last, but slightly more (28%) plan to spend more, according to Boston Consulting Group research. And a large […]

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Securing Merchant Gateways in the Era of Effortless Experiences

Many merchant service providers (MSPs) now offer online portals that allow merchants to manage transactions and accounts, often with integrated virtual terminal capabilities. These gateways can streamline customer experience (CX) and backend operations to drive efficiency, satisfaction and clear communication. However, they are also prime targets for fraud. Most merchants understand this risk and have […]

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Build or Partner? Embedded Payment Processing for ISVs

“Why don’t we just build our own?” A homegrown payment processing solution can seem appealing to independent software vendors (ISVs). Many ISVs consider building their own systems to lower costs, benefit from additional revenue share, customize the customer experience and maintain direct control over the entire transaction. While the idea of developing an in-house solution […]

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How To Choose a Payments Partner for ISVs

Need to add a payments partner to your existing ecosystem? Or introduce the first one to your platform? There are plenty of options out there. But to keep it easy and keep costs down, you’ll have to find a reliable payments partner for easy integration. Choosing the right payments partner is an important decision for […]

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