Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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Debunking ACH Payment Myths: What You Should Know

What’s the most valuable non-cash payment channel in the United States? Most people would say credit cards—and most people would be wrong. It turns out  Automated Clearing House (ACH) payments are the most valuable non-cash payment channel. Even though more credit and debit card than ACH payments are transacted each year, ACH payments are worth much […]

Customer paying with phone and pin pad

Understanding Electronic Bill Payments: A Comprehensive Guide for Governments

Government entities are entrusted with the responsibility of managing taxpayer money wisely, so any investment in new technology must demonstrate a clear value proposition. Electronic bill payments offer a modern solution that can streamline operations, enhance efficiency and save money. By adopting digital payment methods, governments can improve the way they collect revenue, reduce manual […]

Customer using credit card for payment to receptionist.

What Should Government Agencies Require from Their Electronic Payments Provider?

Government agencies face both significant challenges and exciting opportunities in payment processing. Traditional methods of handling payments, including in person and by calling the agency, are increasingly considered inefficient by constituents used to myriad online payment options for most private-market transactions. Not only do processing payments through traditional methods cost more—as much as $20 per […]

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What Can ACH Processing With a Nacha-Preferred Partner Do for Your Business?

While digital payments have been around for decades, in the four short years since the pandemic made digital payments a bigger part of everyday life, Automated Clearing House (ACH) payment processing has become an integral part of digital commerce. The ACH Network—which is the only payment system that reaches all U.S. bank and credit union […]

man working at desk

A Guide to Avoiding Payment Reversals

It doesn’t matter whether you’re a scrappy startup or a legacy enterprise: Payment reversals are a challenge for organizations of all sizes. So much so, in fact, that many companies even allocate a portion of their monthly budget to payment reversals. And it’s no wonder why: Not only are chargebacks a frustrating part of doing […]

Casual Outdoor Cafe Transaction, Customer Making a Payment with a Green Card

6 Essential Features for a Better IVR Payment System

Paying bills may never be customers’ favorite activity, but reducing friction points during the bill-paying process can get your invoices paid faster. In fact, Millennials report they are more likely to prioritize paying bills that are easy to pay before taking care of those that are more inconvenient. Unfortunately, more than half (52%) of consumers […]

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