Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
What Is Net Revenue Retention (NRR)?
Your company relies on subscriptions and expansion to stay competitive, so understanding the health of your subscriptions is essential. Net revenue retention (NRR) is a critical metric for any company offering software-as-a-service (SaaS) products or a subscription-based business model. NRR is a holistic metric that reflects all the recurring and new revenue your company generates […]
When “Good Enough” Costs More Than You Think: The Hidden Costs of Medical Manual Payment Processing
It starts with a clipboard. One front desk associate prints the day’s patient balances. Another manually logs a card payment into the billing system while fielding a call from a confused patient who’s trying to pay over the phone. A third staff member stays late to reconcile the day’s transactions—only to discover that two payments […]
Enhancing Court Payments by Simplifying Them
County and municipal court systems across the United States are increasingly adopting digital payment solutions to streamline processes and improve revenue collection. Traditionally, the process of paying fines, court fees and tickets has been cumbersome, often involving long lines, complex web portals and inefficient communication methods. This is often due to resource constraints and shrinking budgets, […]
CSG Forte Named Top Payment Processing Platform by BOSS Magazine
If you’re looking for a flexible platform designed to help small companies scale without making payment processes too complex, CSG Forte strongly focuses on user-friendliness. It concentrates on omnichannel payment options, including ACH. This platform lets you accept credit and debit cards or electronic checks online or in person. It even have an option for […]
How Text-to-Pay Can Help Your Customers and Your Bottom Line
Offering installment or subscription payment options can optimize your collection efforts and open new purchasing avenues for customers, but the choice to do so also comes with risk. Why? It’s important to remember that customers sometimes miss payments. This can be caused by forgetfulness, not knowing when a payment is due or not knowing the due date […]
How Your Business Can Start Accepting ACH Payments
Checks get lost. Cards expire. Customers find making in-person and cash payments a pain. Automated Clearing House (ACH) payments, also called eCheck payments, offer a smarter, more stable way to move money—one that reduces fees, increases reliability and simplifies the entire payment process. For organizations looking to cut overhead and improve cash flow, it’s quickly […]
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