Accept payments 24/7 with our pay-by-phone interactive voice response (IVR) solution.
Customer service representatives are often short on time—and so are your customers. Automate payment processing by allowing customers to securely pay via an IVR answering service. With IVR and a customer-centric approach, your business can continue to serve your users even when agents aren’t available. Consistently deliver superior and personalized experiences while achieving faster resolutions.
IVR allows you to leverage advanced touch-tone and speech-recognition technology promoting self-service and faster payments. Customers can connect with your system anytime from any phone and follow the prompts to process their payment. CSG Forte’s IVR payment gateway supports various payment methods, allowing your company to benefit from shorter collection cycles while your customers get the ultimate convenient and hassle-free experience.
IVR provides an interactive option for customers to pay on their schedules, allowing your staff to shift focus from payments to more pressing matters. With our IVR automated payment processing, you can scale operations without investing additional resources.
Customers want an on-demand payment experience. IVR allows them to pay any time, with any payment method and with multiple language options. Offer a flexible and secure way to pay, with an automated service that is more secure than live representatives taking sensitive payment data over the phone.
There’s more to payment-by-telephone solutions than flexibility and security.
With IVR, technology replaces human team members for routine transaction support. Our IVR solutions lessen your overhead staffing costs and support better resource allocation.
IVR systems leverage the power of automation to speed up the payment transaction process and decrease the time your customers spend on hold. The 24/7 IVR availability also supports more convenience for customers with nontraditional schedules.
Empowering your customers with IVR technology translates directly into faster payment capture. A myriad of convenient payment method options also promotes quicker bill collection and revenue recognition.
In addition to data protection, companies must consider the likelihood of errors when handling live representative payment processing. Reduce them with IVR data-recognition technology to ensure payments get applied to the correct accounts.
Your organization can gain meaningful insights from robust analytics. Gather behavior data, spot inefficiencies or identify opportunities with your unique IVR processing information.
CSG Forte’s IVR solutions promote all these benefits across numerous industries, like:
Businesses countrywide trust CSG Forte for telephone payment processing services for several reasons, including:
Why wait when you can start benefiting from automated phone payments? Talk to a friendly CSG Forte IVR specialist to request a customized quote and experience our unmatched customer service.