Customer service representatives are often short on time—and so are your customers. Automate payment processing by allowing customers to securely pay via an IVR answering service. With IVR and a customer-centric approach, your business can continue to serve your users even when agents aren’t available. Consistently deliver superior and personalized experiences while achieving faster resolutions.
IVR allows you to leverage advanced touch-tone and speech-recognition technology promoting self-service and faster payments. Customers can connect with your system anytime from any phone and follow the prompts to process their payment. CSG Forte’s IVR payment gateway supports various payment methods, allowing your company to benefit from shorter collection cycles while your customers get the ultimate convenient and hassle-free experience.
IVR provides an interactive option for customers to pay on their schedules, allowing your staff to shift focus from payments to more pressing matters. With our IVR automated payment processing, you can scale operations without investing additional resources.
Easy for customers—and staff
Customers want an on-demand payment experience. IVR allows them to pay any time, with any payment method and with multiple language options. Offer a flexible and secure way to pay, with an automated service that is more secure than live representatives taking sensitive payment data over the phone.
There’s more to payment-by-telephone solutions than flexibility and security.
With IVR, technology replaces human team members for routine transaction support. Our IVR solutions lessen your overhead staffing costs and support better resource allocation.
HIGHER CUSTOMER SATISFACTION
IVR systems leverage the power of automation to speed up the payment transaction process and decrease the time your customers spend on hold. The 24/7 IVR availability also supports more convenience for customers with nontraditional schedules.
IMPROVED CASH FLOW
Empowering your customers with IVR technology translates directly into faster payment capture. A myriad of convenient payment method options also promotes quicker bill collection and revenue recognition.
HIGHER PAYMENT APPLICATION ACCURACY
In addition to data protection, companies must consider the likelihood of errors when handling live representative payment processing. Reduce them with IVR data-recognition technology to ensure payments get applied to the correct accounts.
Your organization can gain meaningful insights from robust analytics. Gather behavior data, spot inefficiencies or identify opportunities with your unique IVR processing information.
IDEAL INDUSTRIES FOR IVR
CSG Forte’s IVR solutions promote all these benefits across numerous industries, like:
- Government: Easily collect utility and tax payments for faster cash streams on tight budgets.
- Enterprises: Our IVR services can meet large organizations’ demands.
- Small and medium businesses: CSG Forte technology integrates with common tools you rely on for accounting and commerce.
- Integrated software vendors: We support secure development and interoperability to help you bring more value to your customers.
WHY PARTNER WITH CSG FORTE FOR IVR PAYMENTS?
Businesses countrywide trust CSG Forte for telephone payment processing services for several reasons, including:
- Experience: We have over two decades of industry expertise to draw on, an expanding trophy case and a history of results across multiple business sectors.
- Support: CSG Forte offers comprehensive customer support from the first interaction to post-implementation.
- Resources: We’ve also gathered a library of informative resources to help keep you informed about industry trends, changes and best practices.
- Scalability: Our cost-effective services are fully scalable to support businesses of all sizes as demands change.
- Connections: CSG Forte has formed a deep partner network to bring you bundled solutions that go beyond traditional thinking.
- Security: Our team has achieved certifications and developed policies to comply with various frameworks, including data privacy laws.
- Pricing: We take an individualized approach to pricing and recommend the best solutions possible for your needs and budget.
Why wait when you can start benefiting from automated phone payments? Talk to a friendly CSG Forte IVR specialist to request a customized quote and experience our unmatched customer service.