Modernize government payments for the people you serve

CSG Payments supports convenience fee and surcharge configurations, allowing agencies to pass processing costs to payers where permitted—at no cost to the agency itself. Fee structures are flexible and can be applied at the transaction level across payment methods and channels, including online, IVR, and in-person, giving agencies full control over cost recovery without any custom development.

Absolutely. CSG Payments is built for enterprise-wide deployments across multiple departments and agencies. Mecklenburg County, for example, implemented payment solutions across property tax, land use, and environmental services—all unified under a single platform with in-office, online, IVR, and kiosk channels connected to the county's existing systems.

Integration is designed to work alongside existing government ERP and financial management systems—no full system replacement required. REST APIs, file-based integrations, and prebuilt connectors support connectivity with common government billing environments, allowing agencies to exchange payment status, reconciliation files, and settlement data with their existing infrastructure on a daily basis.

Our online payment portal is designed with WCAG- and ADA-aligned forms, ensuring every constituent can pay. CSG Payments' online checkout component specifically holds ADA compliance with conformance to WCAG and Section 508 standards. For precise certification details specific to your agency's requirements, it's best to connect directly with the Forte team.

Onboarding follows a structured, white-glove process: reviewing current technology, selecting payment channels, and customizing workflows and branding. Real-time reconciliation and reporting are configured to agency workflows, and the platform is designed for fast deployment without disrupting existing citizen services. Agencies can also expand capabilities incrementally over time as needs grow.