Intech Apex Court Solutions

For more than 35 years, Intech has delivered advanced case management software, like its Apex Court Solutions , specifically designed to optimize justice and municipal court workflows. Intech, in partnership with CSG Forte, has integrated a suite of payment options within a payer engagement platform that’s designed to simplify and enhance the payment experience, revolutionizing how Texas courts accept and manage payments. Intech and Forte’s robust payment platform provides a streamlined, user-friendly payment experience—which has been game-changing for both court staff and for people making payments.

Texas court clerks faced significant hurdles in processing payments. Outdated portals and clunky interfaces made it difficult for people to pay their fines—especially over the phone. Clerks had to walk callers through several complex steps, often spelling out long URLs and troubleshooting errors in real time.

Language barriers added another layer of difficulty, particularly in counties with large non-native English-speaking populations. Even though clerks often spent more than 20 minutes guiding callers through the input process, they still reported persistent issues with missed payments and inaccurate data entry.

• Simplify the payment process for both clerks and constituents

• Reduce call times and manual intervention

• Support multilingual communication

• Enable secure, flexible payment options across precincts

A Seamless, Easy-to-Navigate Payment Platform

Intech and CSG Forte delivered a streamlined payment experience tailored for court clerks and simplified for constituents. The platform enables clerks to initiate payments and send secure links, allowing constituents to complete transactions instantly—even while still on the phone.

• Text to Pay: The clerk sends a secure payment link via Short Message Service (SMS), facilitating immediate payment directly from the caller’s mobile phone.

• Email to Pay: Clerks email a secure payment link that directs callers straight to their account. They can pay immediately, without entering any additional info.

• IVR: After receiving an automated call, they’re guided through the payment process in their preferred language, reducing friction and increasing payment completion rates.

The system was designed to reduce friction and support multilingual communication, helping users navigate the process without confusion. Clerks could also accept payments for other precincts, eliminating the need to redirect people to different courts if they call or visit the wrong office.

CSG Forte’s platform also automates payment reminders, ensures PCI DSS compliance for secure transactions and supports flexible payment plans. Together, these capabilities helped Texas courts reduce manual workloads, improve payment completion rates and enhance the overall payment experience.