CSG will automatically attempt to re-collect a returned ACH or eCheck payment up to two times. Our platform uses smart re-presentment technology that strategically times each attempt on days more likely to result in successful collection, achieving up to a 60% direct recovery rate without requiring any manual intervention. 

CSG monitors ACH return codes and automatically re-presents returned payments based on those codes. The service specifically processes items with return codes R01 (NSF) and R09 (uncollected funds). Merchants receive detailed reporting on return codes and transaction status in real time, enabling efficient exception handling and reconciliation. 

When a payment is returned, merchants are notified through our platform, which provides detailed reporting on return codes and transaction status in real time. Our platform handles the entire re-submission workflow automatically, keeping merchants informed throughout the recovery process without requiring them to manage it manually. 

Yes. Our service supports both one-time and recurring ACH transactions. Whether the original payment was a single-entry or part of a recurring schedule, the automated recovery workflow re-presents the returned item in compliance with Nacha re-presentment rules, recovering revenue without requiring any manual staff intervention.

CSG automates re-submission of returned ACH payments strictly within Nacha re-presentment guidelines. The service uses intelligent retry logic to time re-attempts appropriately, does not exceed the allowable number of re-presentments under Nacha rules, and ensures every re-submission is fully compliant—reducing regulatory risk while maximizing the likelihood of successful payment recovery.