Modernize HIPAA-compliant healthcare payments

Yes. The platform integrates with EHR systems, patient portals, and healthcare billing platforms through RESTful APIs and webhooks. CSG Payments is designed to sit alongside existing systems rather than replace them, supporting data exchange with file uploads for payment status and reconciliation.

Yes. The platform supports recurring billing, installment payments, and flexible payment plan options, making it easier for patients to manage balances over time. Partial payments and scheduled payments are also supported, giving healthcare organizations tools to improve collections while reducing the financial burden on patients and decreasing write-offs.

CSG Payments automatically refreshes stored card credentials when cards are reissued or updated, preventing avoidable declines on recurring payments. Our platform checks bank account status and risk indicators before ACH transactions are initiated. Automated text and email reminders reduce missed payments, and intelligent retry logic recovers failed transactions without requiring manual staff intervention.

The platform supports multi-location payment operations under a single organizational hierarchy, with granular user permissions, consolidated reporting, and location-level configuration. Healthcare organizations can accept payments across departments—whether in-person, online, by phone, or via text—with all transaction data flowing into a single reporting and reconciliation environment.

Refunds and voids are managed directly through the portal by authorized staff. For returned ACH payments, automated recovery workflows re-present the transaction within Nacha guidelines.