Make giving easier so more support reaches your mission

Absolutely! CSG Payments supports recurring payment schedules so donors can enroll in automatic giving programs on a monthly, quarterly, or annual basis. Stored payment methods are protected through tokenization, and Account Updater automatically refreshes card credentials when they're reissued—so a donor's recurring gift keeps going even when their card changes.

Integration is built to work alongside your existing tools, not replace them. Using REST APIs and file-based connectors, payment data, including status, settlement information, and reconciliation files, flows directly into your donor management or CRM platform. Real-time webhooks can also trigger instant updates in connected systems, keeping donor records current without manual effort. 

Yes! The payment portal supports full white labeling, letting your organization configure the look, feel, and messaging of the entire donation experience. Customizable templates, logos, and contextual elements ensure donors interact with a branded experience that reflects your mission—not a generic third-party interface.

Refunds and same-day voids are processed through the Dex portal by authorized staff. For ACH donations returned due to insufficient funds, automated recovery workflows can re-present the transaction within Nacha guidelines, and your team is notified of returns with real-time recovery tracking right in the reporting dashboard. 

Yes, one account covers everything. CSG Payments supports omnichannel payment acceptance including online, mobile, in-person POS, IVR, text-to-pay, and kiosk channels. Whether you're running a digital fundraising campaign or collecting donations at a live event, all transaction data flows into a single reporting environment, making reconciliation straightforward.