Modern payments for telecom and 5G services

Yes—customers can enroll in autopay through the self-service portal, which enables automatic recurring charges during each billing cycle with no manual action required. Scheduled, partial, and pre-pay options are also available. Account Updater automatically refreshes stored card credentials in the background, so expired or reissued cards never silently break an existing autopay arrangement.

CSG Payments integrates with telecom billing and BSS/OSS environments through REST APIs, event streaming, and batch processing—designed to work alongside existing systems rather than replace them. This supports real-time payment status exchange, reconciliation file delivery, and settlement data integration with the core billing platforms telecom operators already rely on.

Failed card payments automatically trigger Account Updater to refresh stored credentials. Additionally, returned ACH transactions are re-presented through the Direct Recovery service within Nacha guidelines using intelligent retry logic. Automated text and email reminders notify customers of payment issues with a direct link to resolve them, reducing manual intervention and call center volume significantly. 

Our Dex platform provides real-time transaction reporting, payout reconciliation summaries, and exportable reports that integrate directly into downstream ERP or finance systems. By consolidating payment data across all channels and payment methods into a single source of truth, finance teams can efficiently reconcile high transaction volumes without juggling multiple data sources. 

Absolutely. The platform supports multi-merchant and multi-location hierarchies, allowing telecom organizations to manage multiple brands or subsidiaries under a single administrative structure. Each entity maintains its own payment configurations, user permissions, and reporting views, while parent-level administrators retain consolidated portfolio visibility and commission tracking across the entire organization.