Modern payments for telecom and 5G services

Accept payments wherever telecom customers choose to engage:

• Offer seamless omnichannel payments: on your website, in-app, in-person, and via IVR.

• Accept preferred payment methods: Let customers pay how they want. Credit and debit cards, Apple Pay, Google Pay, and PayPal are available.

• Design journeys: Integrate payments with our billing and CX solutions.

Use CSG PaymentsProtection.ai to safeguard customer and partner payments from account takeover, card testing, and more:

• Apply AI-powered fraud detection: Adaptive models and rules fight new fraud patterns.

• Cover more payment types and channels: Protect digital, mobile, and assisted channels.

• Minimize false positives: Stop bad transactions and keep good customers moving.

• Compliance and audit readiness: Combine fraud controls with PCI-compliant infrastructure.

Streamline how you collect, reconcile, and report on telecom payments:

• Digitize billing and collections: offer digital experiences to accelerate time to cash.

• Use smart retries and reminders: when cards expire, payments fail, or balances come due.

• Simplify reconciliation across channels: get a single view of payments across channels.

• Clean payment data: better billing and revenue management starts with feeding reliable data into systems.

Fit payments into the telecom environments you already run:

• Integrate with the top billing platform: Connect payments to telecom workflows and customer records on CSG Ascendon.

• Use flexible integration methods: Support REST APIs, webhooks and batch processing.

• Work alongside existing systems: Add payment capabilities without replacing core telecom platforms.

• Sync payment events and statuses: Share updates across billing, CX, and revenue operations tools.

Use automated recovery and flexible payment options to protect recurring revenue:

• Simplify recurring payments and autopay: Improve on-time payments and retention.

• Refresh stored card credentials automatically: Trigger Account Updater when saved cards expire or change.

• Recover returned ACH payments intelligently: Re-present eligible ACH transactions through Direct Recovery within Nacha guidelines.

• Support flexible payment options: Offer autopay enrollment, scheduled payments, partial payments, and overpayments.

• Reduce involuntary churn: Recover more revenue before failed payments lead to service disruption.