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Insurance
Modernize insurance payments for premiums and claims
Use CSG’s insurance payment processing to simplify premium collection, speed claim payouts, and give policyholders secure, omnichannel ways to pay.
Insurance payment solutions for every channel
Give policyholders, agents, and payers flexible ways to make premium and claim payments online, in person, and via text-to-pay—while you manage security and reporting on one platform.
Make premium payments easy on every channel
Simplify how customers pay for new and renewing policies and help prevent policy lapses by:
Offering online, mobile, IVR, text-to-pay, and in-person payment options on a single platform.
Accept credit and debit cards, ACH, and digital wallets like Apple Pay, Google Pay, PayPal, and Venmo so customers can pay their way.
Support one-time, scheduled, and autopay premium payments.
Reduce paper checks and cash handling at local offices by shifting premiums to digital channels.
Send clear, digital payment reminders across email, SMS, and text-to-pay links so premiums are less likely to be missed.
Speed up claim payments and reimbursements
Streamline how you send and track claim payments across channels:
Offer digital disbursement options—like ACH and push-to-card—that policyholders already use and trust.
Use IVR and text-to-pay options so claimants can confirm details and receive reimbursements without long phone queues.
Reduce manual posting and data entry on inbound and outbound claim payments with standardized files and APIs.
Improve visibility into claim payment status across lines of business with near real-time dashboards and audit trails.
Help cut processing delays that frustrate policyholders and agents by automating key steps in the claim payment workflow.
Simplify reconciliation, reporting, and compliance
Give finance and operations a clearer view of payments without a rip-and-replace:
Centralize premium and claim payments from web, IVR, text-to-pay, and in-person channels in one reporting dashboard.
Reconcile across channels and locations with consistent data feeds and settlement files tailored to how your finance team already closes the books.
Connect via REST APIs and flexible file-based integrations to policy administration, billing, and claims platforms—including leading ecosystems like Guidewire, Duck Creek, and Sapiens—without rebuilding your core systems.
Feed clean payment data into ERP, data warehouses, and analytics platforms to support loss-ratio, cash-flow, and agent-performance reporting.
Protect premium revenue from avoidable declines
Use built-in validation, Account Updater, automated recovery to reduce failed premiums and keep more policies in force without extra manual work.
Use built-in validation, Account Updater, automated recovery to reduce failed premiums and keep more policies in force without extra manual work.
Keep stored card details current with Account Updater so recurring premiums continue even when issuers update or reissue cards behind the scenes.
Recover more failed ACH payments with Direct Recovery tools that automatically retry eligible items within Nacha guidelines with reports speeding up exception handling.
Trigger targeted reminders and secure pay-by-link journeys so policyholders can quickly fix failed payments and restore coverage from any device.
Solutions that deliver real results
$195B+
in annual payments
175K
worldwide merchants
260M
transactions processed annually
25+
years of experience
Agent and payer workflows
Support both direct billing and agency bill on one platform. Give agents, MGAs, and payers a seamless way to handle premiums.
Workflow support
Both direct billing and agency billing are covered. Direct-to-carrier premiums flow through branded policyholder portals, while agencies and MGAs get centralized, branded payment acceptance with unified reporting.
Embed payments
Directly into agency and MGA software platforms so everyone in the distribution chain experiences a consistent, end-to-end payment journey.
Agent portals
Offer an Independent Agent Portal–style experience that lets agents take one-time payments or set up scheduled payments on behalf of policyholders, without extra manual steps.
Security
Compliance that scales with your business
When you work with us, you’re working with a fully audited, secure, and compliant partner. From PCI compliance to broader data privacy, we safeguard your payments and sensitive information wherever you do business.
Products
Key payment products for insurance
Combine CSG’s payments platform, payer engagement, and fraud protection tools to modernize how you collect premiums and send claim payments.
Customer experience
Design payment experiences around payholders
Policyholders expect simple, familiar ways to pay premiums and receive claim funds. CSG helps you deliver consistent, secure experiences across web, phone, and in-person channels.
Sub-industries
Insurance segments we support
Support premiums, claims, and refunds across major insurance lines with payment experiences tailored to how your policyholders and partners prefer to pay.
Ready to modernize insurance payments?
Share a few details about your insurance organization, and a CSG expert will show you how to simplify premiums, claims, and reporting on one payments platform.