Modernize insurance payments for premiums and claims

Simplify how customers pay for new and renewing policies and help prevent policy lapses by:

• Offering online, mobile, IVR, text-to-pay, and in-person payment options on a single platform.

• Accept credit and debit cards, ACH, and digital wallets like Apple Pay, Google Pay, PayPal, and Venmo so customers can pay their way.

• Support one-time, scheduled, and autopay premium payments.

• Reduce paper checks and cash handling at local offices by shifting premiums to digital channels.

• Send clear, digital payment reminders across email, SMS, and text-to-pay links so premiums are less likely to be missed.

Streamline how you send and track claim payments across channels:

• Offer digital disbursement options—like ACH and push-to-card—that policyholders already use and trust.

• Use IVR and text-to-pay options so claimants can confirm details and receive reimbursements without long phone queues.

• Reduce manual posting and data entry on inbound and outbound claim payments with standardized files and APIs.

• Improve visibility into claim payment status across lines of business with near real-time dashboards and audit trails.

• Help cut processing delays that frustrate policyholders and agents by automating key steps in the claim payment workflow.

Give finance and operations a clearer view of payments without a rip-and-replace:

• Centralize premium and claim payments from web, IVR, text-to-pay, and in-person channels in one reporting dashboard.

• Reconcile across channels and locations with consistent data feeds and settlement files tailored to how your finance team already closes the books.

• Connect via REST APIs and flexible file-based integrations to policy administration, billing, and claims platforms—including leading ecosystems like Guidewire, Duck Creek, and Sapiens—without rebuilding your core systems.

• Feed clean payment data into ERP, data warehouses, and analytics platforms to support loss-ratio, cash-flow, and agent-performance reporting.

Use built-in validation, Account Updater, automated recovery to reduce failed premiums and keep more policies in force without extra manual work.

• Use built-in validation, Account Updater, automated recovery to reduce failed premiums and keep more policies in force without extra manual work.

• Keep stored card details current with Account Updater so recurring premiums continue even when issuers update or reissue cards behind the scenes.

• Recover more failed ACH payments with Direct Recovery tools that automatically retry eligible items within Nacha guidelines with reports speeding up exception handling.

• Trigger targeted reminders and secure pay-by-link journeys so policyholders can quickly fix failed payments and restore coverage from any device.