Make rent payments easier for tenants and your team

Support modern payment methods so residents can pay rent, dues, and fees quickly with the cards and digital wallets they already use every day.

• Accept credit and debit cards, ACH/eCheck, and leading digital wallets such as Apple Pay, Google Pay, PayPal, and Venmo on one platform.

• Offer secure, mobile-friendly checkout on your website, resident portal, and bill pay platform so tenants can pay from any device.

• Use tokenization and stored payment methods to make repeat payments and autopay fast for residents and staff.

• Keep payment experiences branded to your portfolio or software platform instead of sending residents to a generic third-party site.

Give residents a self-service phone option with two-way IVR, so they can check balances and pay any time—without overloading your onsite team.

• Provide 24/7 self-service IVR in English and Spanish so residents can hear balances and make secure payments whenever it’s convenient.

• Support two-way IVR flows that let residents navigate, confirm amounts, and complete payments without speaking to staff.

• Integrate IVR payments with CSG Forte BillPay file definitions so transactions flow cleanly into your reporting and reconciliation processes.

• Reduce call volume to leasing offices and accounting teams by shifting routine “how much do I owe?” and “can I pay now?” calls to automated phone payments.

Use built-in account updater and automated NSF recovery tools to keep recurring rent payments running smoothly and reduce manual collections work.

• Automatically refresh stored card details with Account Updater when issuers reissue or update cards, reducing involuntary churn on autopay.

• Deploy NSF/Direct Recovery services that automatically retry eligible ACH transactions, recovering more failed rent payments within Nacha guidelines.

• Configure smart retry logic and outreach so staff spend less time chasing late rent and more time on resident service.

• Gain visibility into recovered amounts and at-risk payments with dashboards that show which residents may need additional follow-up.

Configure convenience fee handling and choose from flexible pricing models so your payment program fits both resident expectations and ownership economics.

• Configure convenience fee handling and choose from flexible pricing models so your payment program fits both resident expectations and ownership economics.

• Choose from multiple pricing models, including interchange-plus, tiered, bundled, and flat-rate, to match your portfolio size and transaction mix.

• Reduce surprises on statements with transparent pricing and reporting that make costs clear to owners and operators.

• Work with CSG Forte to tune fee and pricing structures over time as rent levels, volumes, and resident preferences evolve.