iCG Pay is now CSG Forte

Your trusted payments partner, iCG Pay, is now backed by CSG Forte, a leader in secure, scalable payment innovation. Together, we’re expanding your opportunities with advanced technology, stronger support and a more unified payment experience.

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About the acquisition

In June 2024, CSG announced its acquisition of iCG Pay, combining decades of industry expertise with a shared commitment to helping businesses grow through better payment experiences.

As part of CSG Forte, iCG Pay partners and merchants will gain access to an award-winning payments platform that powers billions in transactions each year for companies across every industry.

This transition is designed to strengthen your business, expand your solution options, and deliver an even higher level of service and support.

25+

years of experience

$164B+

in annual payments

150K

worldwide merchants

215M

transactions processed annually

What This Means for You

You’ll now have access to CSG Forte’s suite of digital payment solutions, including:

Unified payment management through the Dex platform for transactions, reporting, and customer insights

Hosted payment page options including Secure Web Pay (SWP) and BillPay for seamless and secure online transactions

Expanded payment options including credit/debit cards, ACH/eCheck and digital wallets like Apple Pay, Google Pay, PayPal and Venmo

Enhanced security and compliance with PCI Level 1 certification, tokenization and fraud-prevention tools available to optimize solutions

Dedicated support and training from the CSG Forte team to ensure a smooth transition

Need Help?

Our team is here to support you through the transition and beyond.

Phone Support: 866-290-5400

Email Support: [email protected]

 

Helpful Links:

Dex Login  iCG Pay Partner Portal   Create a Support Ticket

FAQ for Partners

All iCG Pay partners will transition to the CSG Forte platform, gaining access to additional payment features, enhanced reporting and a more robust support network.

The iCG Pay Partner portal will be phased out after migration. You’ll use CSG Forte’s portal to manage merchant rate plans, applications, commissions and your merchant portfolio.

Current merchants will continue processing without interruption as they are migrated to CSG Forte’s platform. Future onboarding and configuration will take place in Dex, supported by our customer success team. Contact your assigned Customer Success Manager for additional details.

Your commissions and buy rates will be consistent with the terms of your agreement, however, the commission payout schedule will change. Partners will receive their commissions faster as iCG pays commissions on the 1st day of the month for 2 months prior. CSG Forte will start to pay out commissions on the second to last business day of the month for the previous month. A report with the commission details will be emailed to you on the last day of the month. Please contact your iCG Account Manager if you have any questions regarding the fee schedule included in your updated CSG partner terms and conditions.

Yes, partners need to act now to advance their partnership with CSG.

  • Sign Agreement: If you have not already, you will need to review and sign an updated agreement with terms and conditions that align with CSG’s exiting partner agreements.
  • Register for Dex: To access the partner portal which enables partners to manage the application pipeline and merchant portfolio.
  • Complete Training: After registering your account, you will need to complete our interactive Dex training that assists you with lead management, creating rate plans and application management. Access our interactive training courses here.
  • Complete Integration: Integrated partners will need to complete the REST API integration to the CSG Forte platform by March 31, 2026.

For more information and support please contact your Customer Success Manager or Support Teams. The CSG Forte team will guide you through each step to ensure a smooth transition.

FAQ for Merchants

Your existing payment processing will continue without interruption during the transition. Once your account is migrated to the CSG Forte platform your iCG account will be closed.

All recurring schedules and tokens will automatically migrate to your CSG Forte account— In most cases, no additional action is required. Should we require your assistance, our Support team will contact you promptly.

You’ll receive a follow-up email when your account is ready to migrate. Once testing is complete, your iCG Pay portal will be deactivated, and all processing and billing will move to CSG Forte’s platform.

Yes, as part of the migration you will receive access to CSG Forte’s Dex platform which will enable you to manage your CSG Forte solution, disputes, transaction lifecycles, reporting, notifications, and customer management. If you have not received an invitation to Dex, please contact our support team to request an invite. You can access training modules via the Dex Training Portal after registering your account.

As part of your migration, your billing will transition to CSG Forte. Once migrated, your invoice will be emailed to you on the 5th of each month, and your invoice payment will be auto-debited from the billing account on file on the 10th of each month.

Login to Dex to view your merchant invoices. Once you are inside of the Merchant Org, Invoices can be found under Locations. For assistance with searching, viewing and downloading invoices, Click Here.

For questions or support, contact your account manager or reach our team at [email protected] or 866-290-5400.

We’re excited for what’s ahead and look forward to growing with you as part of CSG Forte

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