iCG Pay is now CSG Forte

Your trusted payments partner, iCG Pay, is now backed by CSG Forte, a leader in secure, scalable payment innovation. Together, we’re expanding your opportunities with advanced technology, stronger support and a more unified payment experience.

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About the acquisition

In June 2024, CSG announced its acquisition of iCG Pay, combining decades of industry expertise with a shared commitment to helping businesses grow through better payment experiences.

As part of CSG Forte, iCG Pay partners and merchants will gain access to an award-winning payments platform that powers billions in transactions each year for companies across every industry.

This transition is designed to strengthen your business, expand your solution options, and deliver an even higher level of service and support.

Solutions that deliver real results

$195B+

in annual payments

175K

worldwide merchants

260M

transactions processed annually

25+

years of experience

What this means for you

You’ll now have access to CSG Forte’s suite of digital payment solutions, including:

Expanded payment options

Including credit/debit cards, ACH/eCheck and digital wallets like Apple Pay, Google Pay, PayPal and Venmo.

Enhanced security and compliance

With PCI Level 1 certification, tokenization and fraud-prevention tools available to optimize solutions.

Dedicated support and training

From the CSG Forte team to ensure a smooth transition.

Unified payment management

Through the Dex platform for transactions, reporting, and customer insights.

Hosted payment page

Options including Secure Web Pay (SWP) and BillPay for seamless and secure online transactions.

Need help?

Our team is here to support you through the transition and beyond. 

Phone Support: 866-290-5400
Email Support: customerservice@forte.net

Submit a support ticket

FAQ for partners

Your commissions and buy rates will be consistent with the terms of your agreement, however, the commission payout schedule will change. Partners will receive their commissions faster as iCG pays commissions on the 1st day of the month for 2 months prior. CSG Forte will start to pay out commissions on the second to last business day of the month for the previous month. A report with the commission details will be emailed to you on the last day of the month. Please contact your iCG Account Manager if you have any questions regarding the fee schedule included in your updated CSG partner terms and conditions.

Yes, partners need to act now to advance their partnership with CSG.

Sign Agreement: If you have not already, you will need to review and sign an updated agreement with terms and conditions that align with CSG’s existing partner agreements.
Register for Dex: To access the partner portal, which enables partners to manage the application pipeline and merchant portfolio.
Complete Training: After registering your account, you will need to complete our interactive Dex training that assists you with lead management, creating rate plans, and application management. Access our interactive training courses here.
Complete Integration: Integrated partners will need to complete the REST API integration to the CSG Forte platform by March 31 2026.

For more information and support, please contact your Customer Success Manager or Support Teams. The CSG Forte team will guide you through each step to ensure a smooth transition.

FAQ for merchants

Business owners checking orders and analyzing data

Yes, as part of the migration you will receive access to CSG Forte’s Dex platform which will enable you to manage your CSG Forte solution, disputes, transaction lifecycles, reporting, notifications, and customer management. If you have not received an invitation to Dex, please contact our support team to request an invite. You can access training modules via the Dex Training Portal after registering your account.