Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Why You Should Focus on Platform Stability and APIs for a Rock-Solid Payments System
Top Takeaways Platform stability and uptime directly protect revenue and customer experience: Even small differences (99.9% vs. 99.99% uptime) can mean hours of lost online payments, frustrated customers, and brand damage. Flexible, developer-friendly application programming interfaces (APIs) from your payment processor are key to scalable growth: This makes it easier to integrate payments into your […]
Deposit Matching: How to Reconcile Non-ACH Healthcare Reimbursements Faster
Key Takeaways When reimbursements arrive as virtual cards instead of Automated Clearing House (ACH) payments, deposits and remittance data often travel separately, creating “mystery deposits” and slowing reconciliation for hospitals and physician groups. Straight Through Processing (STP) automates virtual card payments end to end, depositing funds directly into providers’ bank accounts and delivering matched remittance […]
Embedded Payments for Fintech: Designing Account Flows That Resist ATO
Key Takeaways Embedded payments turn account creation, login and payout-account changes into critical fraud-control surfaces that must be designed with account takeover (ATO) in mind. Context-aware friction protects embedded payment flows without derailing everyday use for good customers. PFaaS and Registered Payment Facilitation give you more control over embedded payment UX and economics, but they […]
How to Build a Donor Retention Strategy Around Better Payment Experiences
Key Takeaways Donation friction isn’t just a conversion problem; it’s a long-term retention risk that quietly pushes donors away after their first gift. Every payment touchpoint—from the donation form to recurring payment retries—shapes whether supporters feel giving is easy enough to repeat. Treating donations as a product to be optimized lets nonprofits grow recurring programs, […]
Why Embedding Payments Is a Risk Strategy for CIOs
Key Takeaways Embedded finance options mean money moves faster. This also increases fraud exposure, intensifies collections issues and can speed up customer churn. Embedded finance solutions demand advanced real-time monitoring and internal controls to keep pace with accelerated payment flows and mitigate emerging risks. As embedded payments become central to digital experiences, CIOs play a […]
Payment Channels Explained: Offer More Ways to Pay Without Adding Complexity
Payments aren’t getting simpler—they’re getting more varied. Your customers might want to pay online, over the phone, in person or through a link in an invoice reminder. And while offering more ways to pay can increase completed payments and reduce delays, it can also create new headaches if each option lives in its own silo. […]
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