CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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Tips to Reduce Late Payments by Engaging Payers

Suman Chaudhuri, VP, Sales & Revenue, CSG Forte   Late payments are on the rise, and they can weigh down your organization’s growth if they go unaddressed. Auto loan and credit card delinquencies have bounced back to their pre-COVID rates, and late payments on consumer loans aren’t far behind. With these indicators, merchants in other […]

CSG Forte Engage Enables Customers to Pay Bills the Way They Want

FORT WORTH, TX, Sept. 12, CSG Forte, a CSG® (NASDAQ: CSGS) company and a leader in complete and customizable digital payments, today launched CSG Forte Engage. A multi-channel, no-code payment solution, CSG Forte Engage puts the power into the hands of the customer to pay when they want, how they want. With CSG Forte Engage, […]

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7 Essential Features for a Better IVR Payment System

While no one likes paying bills, reducing consumer friction points during the bill-paying process can get your invoices paid faster. Millennials are more likely to prioritize paying bills that are easy to pay before tackling (or ignoring) bills that are more inconvenient. More than half (52%) of consumers report experiencing at least one pain point […]

Young woman holding credit card making an online purchase

4 Best Practices for a Better Payment Experience

Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]

CSG Forte earns best API set in 2023 API Best of Breed Awards.

CSG Forte Earns Best API Set by The Strawhecker Group in 2023 Best of Breed API Awards

ALLEN, TX, July 13, 2023 – CSG Forte, a CSG® (NASDAQ: CSGS) company and the leader in complete and customizable digital payments, was recognized by The Strawhecker Group (TSG) as the Best API Set in the 2023 Best of Breed API Awards. The awards are based on TSG’s Global Experience Monitoring (GEM) platform, which ranks […]

The Future of Digital Payments for Governments

Today, you would be hard-pressed to find a retailer that did not offer a form of digital payment. The digital payments sector is well-established and expected to explode in the coming years. A study from Juniper Research has found that the number of unique digital wallet users will exceed 4.4 billion globally in 2025, rising […]


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