Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
5 Reasons You Should Offer Your Constituents Installment Payment Options
With online transactions increasingly becoming the norm, governments and municipalities that offer installment payment options to their constituents increase their chances of getting paid on time. One recent survey indicated that 63% of respondents reported making government payments through a website. It’s worth considering updating your system to provide constituents with the financial flexibility they […]
A Dose of Digital: How Modernizing Payments Is Revitalizing Healthcare
Manual payment systems are hindering healthcare providers’ efficiency and impacting their revenue. Digital payments, meanwhile, are poised to revolutionize the industry, improving cash flow, reducing risk and enhancing patient satisfaction.
What Should Government Agencies Require from Their Electronic Payments Provider?
Government agencies face both significant challenges and exciting opportunities in payment processing. Traditional methods of handling payments, including in person and by calling the agency, are increasingly considered inefficient by constituents used to myriad online payment options for most private-market transactions. Not only do processing payments through traditional methods cost more—as much as $20 per […]
6 Essential Features for a Better IVR Payment System
Paying bills may never be customers’ favorite activity, but reducing friction points during the bill-paying process can get your invoices paid faster. In fact, Millennials report they are more likely to prioritize paying bills that are easy to pay before taking care of those that are more inconvenient. Unfortunately, more than half (52%) of consumers […]
Power to the People: Digitized Payments Make Payments Safer and Easier
The first electronic payment debuted way back in 1871 when Western Union used a telegraph network to “wire” money between Boston, New York City and Chicago, and we sure have come a long way since then. And while wire transfers have been commonplace for centuries, what we now call digital payments really began showing their […]
How Integrating Payments Enhances User Engagement and Drives Revenue: Insights from CSG Forte and Rentec Direct
Seamless payment integration is no longer a luxury; it’s a necessity for software companies. By embedding payment capabilities directly into their platforms, businesses can offer a more streamlined and efficient user experience, ultimately driving engagement and revenue. In a recent podcast featured in Payments Journal, Jessica Tate from CSG Forte chatted with Nathan Miller, president and founder […]
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