Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

Crop close up of realtor give keys to man buyer or renter buying first home from agency.

From Paper Checks to Autopay: Streamlining Rent Payments for Property Management Success

Property managers and owners count on getting on-time rent payments to maintain a healthy revenue stream. As economic pressures grow and tenant satisfaction declines, pressure on landlords is mounting to modernize rent payment processes. With inflation and higher living costs, almost 50% of U.S. renters struggle to make monthly payments. Outdated payment systems cause delays […]

Woman paying using NFC technology

5 Plug-and-Play Solutions to Modernize Government Payment Processing—Faster, Safer, Simpler

Does your government agency rely on outdated payment methods like mailing a check or paying in person? If so, it’s time to upgrade to a modern, digital payment solution that provides the convenient, flexible payment experiences that citizens now expect. Citizens want 24/7, mobile-friendly payment options for municipal services, including utilities, property taxes, car registration, […]

Customer using credit card for payment to receptionist

Why Now Is the Time to Modernize Government Payments

“Companies succeed or fail according to whether they can keep up with customer preferences, and payments are no exception.” – USBank. Want to improve the payment experience at your government agency? Meet citizen expectations—go digital. People expect their local, county and state governments to offer the same payment convenience and flexibility retailers and other service […]

Female manager handing out paperwork in office

Modernizing Municipal Billing: How Unified Digital Platforms Cut Costs & Build Trust

Outdated Billing Hurts Everyone Government agencies, especially at the municipal and county levels, often find themselves stuck working with outdated billing systems that hinder efficiency and diminish public trust. These systems—built on decades-old infrastructure—require manual processing, result in higher labor costs and frustrate both staff and residents. For citizens, late notices, confusing bills and limited […]

woman using smart laptop

Unlocking the Future: How Cloud Payments Can Transform Governments

Remember the last time your finance team had to chase a missing payment across three different systems? That patchwork of mainframe screens, desktop terminals and bolt-on gateways once felt “good enough,” but it’s now a budget-draining anchor. Siloed accounting, recording and payments tools drive up transaction costs, lengthen close-out cycles and frustrate constituents who expect […]

Caucasian nurse measure blood pressure of Asian woman and support by her family with husband

How Online Payments Processing Can Help Healthcare Providers Improve Efficiency and Patient Satisfaction

The healthcare payment landscape is shifting. With high-deductible insurance plans on the rise, patients are now footing more—or even all—of the bill. This increased cost to patients often means collecting patient payments is more difficult. To maximize collections, healthcare providers must reduce payment barriers and friction by offering a variety of flexible, convenient online payment […]

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