Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

woman using smart laptop

Unlocking the Future: How Cloud Payments Can Transform Governments

Remember the last time your finance team had to chase a missing payment across three different systems? That patchwork of mainframe screens, desktop terminals and bolt-on gateways once felt “good enough,” but it’s now a budget-draining anchor. Siloed accounting, recording and payments tools drive up transaction costs, lengthen close-out cycles and frustrate constituents who expect […]

When “Good Enough” Costs More Than You Think: The Hidden Costs of Medical Manual Payment Processing

It starts with a clipboard. One front desk associate prints the day’s patient balances. Another manually logs a card payment into the billing system while fielding a call from a confused patient who’s trying to pay over the phone. A third staff member stays late to reconcile the day’s transactions—only to discover that two payments […]

mom on laptop in bedroom

5 Reasons Utilities Should Embrace Online Payment Solutions

In an era where everything from shopping to banking is happening at the speed of a click, the utility industry must keep pace or risk being left behind. For many customers, paying utility bills through traditional methods—like checks or in-person transactions—is becoming as outdated as dial-up internet. But the shift to digital payment systems isn’t […]

Young Hindu student studying sitting on bench outside university campus, man using laptop for video

5 Reasons You Should Offer Your Constituents Installment Payment Options

With online transactions increasingly becoming the norm, governments and municipalities that offer installment payment options to their constituents increase their chances of getting paid on time. One recent survey indicated that 63% of respondents reported making government payments through a website. It’s worth considering updating your system to provide constituents with the financial flexibility they […]

Couple, laptop and pointing in home for planning, travel discussion and online shopping.

 What Are the Economic Impacts of the Federal Government Going All-Digital?

As the adoption of digital payment methods continues to increase, the long-held phrase “cash is king” isn’t as true as it once was. In fact, consumer usage of cash at point-of-sale (POS) locations in the United States dropped by 13% between 2018 and 2024. And paper checks are also used less frequently: From 2000 to […]

doctor showing iPad to mother and daughter

Pay Later: Why Allowing Installment Payments Is Good for Healthcare Providers

Not long ago, a patient in Austin, Texas, walked out of a specialist’s office without getting the care she needed—not because she lacked insurance, but because the $1,100 out-of-pocket cost for a procedure wasn’t something she could afford that day. The front desk offered a credit card form and a sympathetic shrug. That provider likely […]

GET IN TOUCH

Want to learn more about how CSG Forte can improve your payment processing?