Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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Working with a Payment Gateway

A payment gateway is a system that merchants use to accept credit and debit payments. The gateway creates a juncture between two important channels where money travels—one end of the gateway is the merchant, while the consumer’s bank awaits on the other side. The various elements that comprise a gateway are there to ensure the […]

Woman making mobile payment at coffee shop

Optimize the Payment Journey for Your Customers

Customer payment experiences have evolved in recent years. Digital payments are leading the pack, providing multiple ways for users to transact with businesses. By optimizing the payment journey for your customers, you can enhance their experiences and reduce late payments. What Is the Payment Journey? The payment journey is the path customers take when buying a product […]

Transact With Customers Using Email Payments

When you want to grow your business and streamline operations, eliminating barriers in the payment experience is key. That means opening new and convenient avenues for payment. Email payments are an option that makes purchases easy for customers while relieving your team of the labor-intensive admin of manual invoicing. What Is an Email Payment Link? […]

Woman sitting on floor in living room using her laptop to pay a bill while holding her credit card

A Guide to Avoiding Payment Reversals

Payment reversals challenge organizations of all sizes. Many companies even allocate a monthly budget to payment reversals. They may be a frustrating part of your own business—and depending on your organization’s services or products, you may have a higher likelihood of experiencing payment reversals. The good news is that avoiding payment reversals is possible. This […]

ACH-payments-myths-busted-automated-clearing-houses

ACH Myths Busted: Clearing Up the Confusion on Clearing Houses

What’s the most valuable non-cash payment channel in the United States? Most people would say credit cards—and most people would be wrong.

smiling woman paying with smartphone at clinic

PAYMENT CHANNELS: A REFRESHER

It’s been a while since the online chatter about omnichannel payments shifted from fringe to mainstream. The word “omnichannel” refers to the ability to support multiple channels, which is something CSG has years of experience at doing. These payment channels aren’t limited to use in the retail industry. Government agencies could implement online payments to […]

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