Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
The Modern Bill Pay Playbook for Operational Leaders
Key Takeaways Outdated bill pay systems create friction, late payments, and operational drag that show up in cash flow, customer satisfaction, and staff workload. Modern bill pay is now a core operational capability—not just a finance or IT project—and requires cross-functional ownership from operations, billing, customer service, and finance. CSG Forte BillPay gives organizations a […]
How to Prevent Fraud in Insurance Payment Portals
Key Takeaways Insurance payment portals face concentrated fraud risk across account takeover, card testing, ACH abuse, and refund schemes—and each requires tailored controls. The most effective defenses are layered across login, payment, and back-office operations, combining strong authentication, ACH account validation, tuned velocity rules, and clear refund policies. Coordinating fraud prevention with customer service, billing, […]
A Practical Guide to Modern Property Management Payment Solutions
Key Takeaways Digital, omnichannel rent and dues payments dramatically improve on-time collection and reduce manual work for property management teams. Modern payment solutions like combine a branded, resident-friendly portal with secure processing, flexible schedules, notifications, and reporting. Real-world platforms such as Rentec Direct and Buildium have proven that modern payment infrastructure can reduce late payments, […]
ACH vs Card Payments: A Practical Strategy for Mid-Market Banks
Key Takeaways ACH generally offers lower processing costs and strong support for recurring, high‑value payments, while cards excel at real‑time, customer‑friendly experiences. Banks should tailor ACH and card mixes by industry and use case, then help clients gradually migrate appropriate volumes from card and checks to ACH. Unified platforms support both ACH and cards across […]
How Recurring Rent Payments Improve Collections, Reduce Admin Burden
Key Takeaways Manual rent collection drives late payments and inefficiency: Paper checks and cash slow cash flow, increase errors, and consume staff time—contributing to higher delinquency rates and tenant frustration. Recurring rent payments significantly reduce delinquencies and late fees: Automated, scheduled payments eliminate forgetfulness and friction, improving on-time payment rates and stabilizing monthly cash flow. […]
How Modern Bank Bill Pay Solutions Compete on CX, Cost, and Risk
Key Takeaways Bill payments are now a strategic engagement and trust driver for banks, not just a back‑office utility. Customers expect fast, clear, mobile‑first bill pay with flexible options like autopay, partial payments, and text‑to‑pay. A phased roadmap—improving UX, expanding channels, centralizing insights, and adding valuable services—helps banks compete with fintechs while managing cost and […]
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