Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Why Patients Are Frustrated with Medical Bill Pay—and What Providers Can Do About It
When Lisa finally received her bill for an outpatient procedure, it showed up three weeks after her appointment—long after her HSA balance had been spent on unrelated expenses. The envelop contained an invoice with a dense wall of numbers, little context about what had or hadn’t been covered by insurance and a note that curtly […]
The Hidden Costs of Accepting Rent Via Paper Checks
Property owners and their management companies spend hours each month collecting rent, processing checks and dealing with the associated delays, like waiting for physical delivery between banks and the dreaded chargeback—all while still paying fees for the privilege. But here’s the kicker: collecting rent via paper checks is costing you way more than you think. […]
5 Reasons Utilities Should Embrace Online Payment Solutions
In an era where everything from shopping to banking is happening at the speed of a click, the utility industry must keep pace or risk being left behind. For many customers, paying utility bills through traditional methods—like checks or in-person transactions—is becoming as outdated as dial-up internet. But the shift to digital payment systems isn’t […]
5 Reasons You Should Offer Your Constituents Installment Payment Options
With online transactions increasingly becoming the norm, governments and municipalities that offer installment payment options to their constituents increase their chances of getting paid on time. One recent survey indicated that 63% of respondents reported making government payments through a website. It’s worth considering updating your system to provide constituents with the financial flexibility they […]
Pay Later: Why Allowing Installment Payments Is Good for Healthcare Providers
Not long ago, a patient in Austin, Texas, walked out of a specialist’s office without getting the care she needed—not because she lacked insurance, but because the $1,100 out-of-pocket cost for a procedure wasn’t something she could afford that day. The front desk offered a credit card form and a sympathetic shrug. That provider likely […]
Real-Time Payments: How Can Your Businesses Use Them?
Although traditional payment options are still around, consumers and businesses want improved payment methods to send and receive money faster. Real-time payments are a popular solution that have been available to consumers for nearly a decade, offering payments that are transferred and settled almost instantly. Since the real-time payment network is expected to grow domestically and internationally, businesses […]
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