TCPA REQUIREMENTS FOR MERCHANTS

What Are TCPA Requirements?

Merchants utilizing the Text-To-Pay Services are required to comply with the Telephone Consumer Protection Act (TCPA).

Merchant hereby warrants and represents its compliance with the TCPA, including but not limited to the following:

• Customers provide express written consent to receive SMS communications regarding their account(s) with Merchant before receiving texts, making the customer a Subscriber.
• Subscribers receive a disclosure, including:
  • Merchant’s name,
  • purpose and frequency of SMS communications,
  • notice that message and data rates may apply,
  • instructions for help, and
  • instructions for how to opt-out.
• Subscribers are provided a link to terms and conditions.
• Subscribers are only contacted between the hours of 8am and 9pm of their local time zone.
• All SMS communications include:
  • Merchant’s name
  • a way for Subscribers to opt-out of future messages.
• Communication processes abide by the National Do Not Call Registry and honor opt-outs.