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Government
Modernize government payments for the people you serve
CSG helps government agencies accept secure digital payments, cut manual work, and give constituents simple, modern ways to pay.
Solutions
Payment solutions for government agencies
Accept, manage, and protect payments across channels, so you can improve cash flow, simplify reconciliation, and deliver a better resident experience.
Accept payments across every channel residents use
Accept payments online, in person, by phone, and through self-service channels on a single platform in residents’ preferred language.
Give residents convenient ways to pay taxes, fees, and fines across web, mobile, kiosks, and counter payments with text-to-pay and email-to-pay options.
Consolidate card, ACH, and other payment methods into one platform to simplify reconciliation and reporting.
Standardize payment processes across departments to reduce duplicate systems and vendor complexity.
Support PCI compliance and security requirements with a modern, audited payments infrastructure.
Modernize payments without rebuilding your ERP
Connect CSG Payments to your existing ERP, tax, and case-management systems with configurable options that don’t require custom development.
Layer modern online, IVR, kiosk, and in-person payments on top of current billing and ERP systems so you can upgrade the experience without a rip-and-replace.
Use pre-built file and API integration patterns so IT teams can plug into existing workflows instead of building custom code from scratch.
Standardize IDs and exports across departments to simplify reconciliation and reporting while keeping each system of record in place.
Reduce project risk and timelines with implementation approaches designed for government IT constraints—no large-scale ERP rebuild required.
Make it easier for residents to pay government bills
Offer self-service options to encourage on-time payments.
Provide user-friendly online and mobile bill pay options that collect fees for multiple departments in a single transaction.
Increase on-time payments with reminders, scheduled payments, and recurring options for regular obligations.
Reduce call volumes and walk-in traffic by shifting routine billing and payment questions to self-service.
Offer payment plans to help residents manage larger balances while maintaining predictable revenue for agencies.
Protect public funds with smarter payment fraud controls
Monitor transactions with AI, reduce chargebacks, and help safeguard taxpayer dollars.
Detect suspicious activity across channels with rules and controls tuned for government payment patterns.
Reduce fraud losses and chargebacks by blocking high-risk transactions.
Limit manual reviews by giving treasury teams clear alerts, dashboards, and workflows for follow-up.
Strengthen compliance with audit-ready records of payment decisions and fraud management actions.
Build resident trust with secure digital payment experiences backed by an enterprise-grade platform.
Government-ready capabilities from billing to reconciliation
CSG combines bill presentment, omnichannel payments, ACH, and account verification, fraud tools, and real-time reporting so teams can improve collections and protect sensitive data.
Government-ready capabilities from billing to reconciliation
Give taxpayers and residents an easy way to find and pay bills online with a branded portal that supports both “pay now” guests and registered users.
Solutions that deliver real results
$195B+
in annual payments
175K
worldwide merchants
260M
transactions processed annually
25+
years of experience
Awards
Recognized for excellence
Paytech Awards USA Winner for Top Innovations in Payments, 2024
CSG Forte Engage's Top Innovations in Payments award showcases our commitment to advancing payment technology and customer engagement.
2024 PayTech Award
Top Innovation in Payments
Juniper Research Global Mobile Roaming Market report: 2025-2029, 2025
CSG Ascendon's recognition in Juniper Research's Global Mobile Roaming Market report confirms our expertise in mobile roaming solutions.
2024 Juniper Future Digital
Omnichannel Payments Platform
Industries
Business types we serve
Discover the industries ripe for a relationship with your business and CSG Payments.
Security
Compliance that scales with your business
When you work with us, you’re working with a fully audited, secure, and compliant partner. From PCI compliance to broader data privacy, we safeguard your payments and sensitive information wherever you do business.
“With portable payments, customers don’t have to wait or travel to our site; we can process their payment securely and efficiently—right where they are.”
Julissa Fernández, Interim Tax Collector/DirectorMecklenberg County
Julissa Fernández, Interim Tax Collector/Director Mecklenberg County
"Since partnering with CSG, our churn rates have dropped by 25% while customer engagement has soared!"
Intech Apex Court Solutions
Intech Apex Court Solutions
“Their customer service is awesome … Just dynamite when it comes to making sure we are taken care of.”
Gina HughesCash Management Supervisor - Lucas County
Gina Hughes Cash Management Supervisor - Lucas County
“CSG Forte provides great customer service, from the beginning stages of planning to final deployment. They definitely have a personal touch that is missing in so many industries.”
Catherine Gwynn, Assistant City ManagerCity of Kinston
Catherine Gwynn, Assistant City Manager City of KinstonReady to modernize your government payment experience?
Talk with a payments expert about how we can help your agency offer secure digital payments, reduce manual work for staff and give constituents more convenient ways to pay.