Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Unlocking Growth: How Embedded Payments Empower ISVs and Drive Merchant Success
A customer clicks “Pay Now,” and the transaction completes without ever leaving the app. That’s not just a smoother checkout—it’s a strategic shift in how businesses can deliver value, build trust and generate revenue. Embedding the payment platform right into your site or application retains and highlights your voice, your branding and, ultimately, your customer […]
Understanding Patient Refund Policies
An effective patient refund policy is critical for managing a successful healthcare practice. Besides being a financial obligation for all medical institutions, refunds reflect your commitment to patient satisfaction. When patients overpay, they expect you to return those funds quickly and transparently. Whether you operate a large health organization or a small dental practice, understanding […]
Why Secure, Modern Payment Portals Are the New Standard for Businesses
Digital payments provide convenience and processing efficiencies, but they also introduce several risks for both payers and businesses, including cyberattacks. Cybercriminals target all types of organizations large and small, including healthcare providers, financial institutions, government agencies, retail businesses and most other types of transaction-based businesses. They’re looking for security weaknesses in outdated payment systems that […]
Power to the People: Digitized Payments Make Payments Safer and Easier
The first electronic payment debuted way back in 1871 when Western Union used a telegraph network to “wire” money between Boston, New York City and Chicago, and we sure have come a long way since then. And while wire transfers have been commonplace for centuries, what we now call digital payments really began showing their […]
The 5 Biggest Payment Processing Headaches for ISVs (and How to Relieve Them)
As independent software vendors (ISVs) know too well, there is a lot more to offering payments than just accepting and processing them. Payment processing is fraught with complexities for ISVs that are trying to keep their customers happy. Besides the transactions, ISVs must figure out how disputes and chargebacks will be handled, for example, or […]
Secure, Swift, Seamless: Why Your Customers Love Digital Wallets
Consumers want fast, convenient ways to pay for their purchase—without digging through their wallet for their card payment details. Shoppers increasingly say they choose where to shop based on how convenient the online payments process is. One way to enhance your customer experience (CX) and streamline the online transaction process is by offering your customers […]
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