Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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Optimize the Payment Journey for Your Customers
Customer payment experiences have evolved in recent years. Digital payments are leading the pack, providing multiple ways for users to transact with businesses. By optimizing the payment journey for your customers, you can enhance their experiences and reduce late payments. What Is the Payment Journey? The payment journey is the path customers take when buying a product […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
A Mid-Year Outlook of the Payments Landscape
Jeff Kump, President, CSG Forte We’re halfway through 2023 and it’s amazing how much has changed these past 6 months, both in terms of the business landscape and the current economic environment. Before heading into the second half of the year, I think it’s important to pause and look at how the payments industry […]
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