Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Understanding Electronic Bill Payments: A Comprehensive Guide for Governments
Government entities are entrusted with the responsibility of managing taxpayer money wisely, so any investment in new technology must demonstrate a clear value proposition. Electronic bill payments offer a modern solution that can streamline operations, enhance efficiency and save money. By adopting digital payment methods, governments can improve the way they collect revenue, reduce manual […]
What Should Government Agencies Require from Their Electronic Payments Provider?
Government agencies face both significant challenges and exciting opportunities in payment processing. Traditional methods of handling payments, including in person and by calling the agency, are increasingly considered inefficient by constituents used to myriad online payment options for most private-market transactions. Not only do processing payments through traditional methods cost more—as much as $20 per […]
Securing Merchant Gateways in the Era of Effortless Experiences
Many merchant service providers (MSPs) now offer online portals that allow merchants to manage transactions and accounts, often with integrated virtual terminal capabilities. These gateways can streamline customer experience (CX) and backend operations to drive efficiency, satisfaction and clear communication. However, they are also prime targets for fraud. Most merchants understand this risk and have […]
Recurring Payment Systems: How a Great One Can Boost Your Bottom Line
Your payments platform is supposed to be drawing revenue, right? Unfortunately, poor payment processes could be costing you—both customers and money. How can that be? Complicated, disjointed payment processes can frustrate customers, eroding trust and leading them to choose a different provider. On the other hand, providing the right payments platform makes it easy for […]
Understanding Surcharges vs. Convenience Fees: When and How to Use Them
When the bill arrives, customers want to pay it their way. Businesses, too, have preferred accepted payment methods. To reconcile the differences and cover extra costs, they oftentimes turn to added fees. Businesses often consider implementing surcharges or convenience fees to help manage payment processing costs. At first glance, these fees may appear interchangeable, as […]
The 5 Biggest Payment Processing Headaches for ISVs (and How to Relieve Them)
As independent software vendors (ISVs) know too well, there is a lot more to offering payments than just accepting and processing them. Payment processing is fraught with complexities for ISVs that are trying to keep their customers happy. Besides the transactions, ISVs must figure out how disputes and chargebacks will be handled, for example, or […]
GET IN TOUCH
Want to learn more about how CSG Forte can improve your payment processing?