
Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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Securing Merchant Gateways in the Era of Effortless Experiences
Many merchant service providers (MSPs) now offer online portals that allow merchants to manage transactions and accounts, often with integrated virtual terminal capabilities. These gateways can streamline customer experience (CX) and backend operations to drive efficiency, satisfaction and clear communication. However, they are also prime targets for fraud. Most merchants understand this risk and have […]

Recurring Payment Systems: How a Great One Can Boost Your Bottom Line
Your payments platform is supposed to be drawing revenue, right? Unfortunately, poor payment processes could be costing you—both customers and money. How can that be? Complicated, disjointed payment processes can frustrate customers, eroding trust and leading them to choose a different provider. On the other hand, providing the right payments platform makes it easy for […]

Understanding Surcharges vs. Convenience Fees: When and How to Use Them
When the bill arrives, customers want to pay it their way. Businesses, too, have preferred accepted payment methods. To reconcile the differences and cover extra costs, they oftentimes turn to added fees. Businesses often consider implementing surcharges or convenience fees to help manage payment processing costs. At first glance, these fees may appear interchangeable, as […]

The 5 Biggest Payment Processing Headaches for ISVs (and How to Relieve Them)
As independent software vendors (ISVs) know too well, there is a lot more to offering payments than just accepting and processing them. Payment processing is fraught with complexities for ISVs that are trying to keep their customers happy. Besides the transactions, ISVs must figure out how disputes and chargebacks will be handled, for example, or […]

What’s a Payment Channel?
Today’s consumers have tons of options when paying for goods and services. From pulling out cash to quickly tapping a phone or credit card near a terminal, payment methods have expanded to include an array of choices, each with its own perks and drawbacks. Offering these different methods of payment—also known as channels—creates benefits for […]

How ISVs Can Retain Customers Through Effortless Experiences
Everyone wants payments to be simpler. Consumers who make them. Merchants that accept and manage them. And integrated software vendors (ISVs) that offer them through their platforms. But the “rules” for enabling simple payments are changing. ISVs will need to know how shifting trends in customer experience (CX) will influence their ability to retain customers. […]
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