Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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Taking Card Payments Over the Phone—Finding A Secure Approach

Credit card fraud is widespread—and costly. A recent survey found that 65% of Americans with credit or debit cards have experienced credit card fraud at least once. Not surprisingly, 52% of U.S. bill payers rank security as a top feature in the digital bill payment process. One area of heightened risk is taking credit card […]

A Mid-Year Outlook of the Payments Landscape

Jeff Kump, President, CSG Forte   We’re halfway through 2023 and it’s amazing how much has changed these past 6 months, both in terms of the business landscape and the current economic environment. Before heading into the second half of the year, I think it’s important to pause and look at how the payments industry […]

Million Dollar Payments: Nacha Boosting Same-Day ACH Maximum

Think of your favorite news outlet, any news outlet. Chances are, if you visit their site right now, the leading topic will be the economy. From inflation to new job numbers, several metrics and topics are commonly discussed when analyzing the economy. However, the Automated Clearing House (ACH) network often goes overlooked in economic discussions. […]

4 Reasons You Need a Scalable Payment Platform

Payment platforms are often rigorously designed for a number of factors, including security, speed, reliability, and more – but one of the most integral factors for any payment platform isn’t what you may think – it’s scalability.   What is a Scalable Payment Platform? What makes a platform scalable is its ability to handle oncoming […]

What’s a payment channel?

Since all of our recent chatter about omni-channel is centered on multiple channels, here’s a quick breakdown on payment channels and what we offer. What is a Payment Channel? A payment channel is basically any way that a customer might make a payment or anywhere that you (as a merchant) might accept a payment. This […]

CSG Forte and Nacha: A Partnership to Modernize the ACH Experience

It’s no secret that ACH payment volume is on the rise. Last year alone, there were 24.7 billion ACH transactions, totaling $55 trillion. This year, ACH payment volume grew 7.9 percent in Q2 compared to the same period last year. Even with those astonishing numbers, there is still room for growth through the modernization of […]

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