Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Account Takeover Fraud: Building a FORTE Defense
Key Takeaways Account takeover (ATO) fraud is a business problem, not just a security issue: It drives direct losses, chargebacks and higher support volume while eroding trust in your portals and digital channels. The FORTE framework gives you a simple way to organize defenses: Firewall and front-door controls, OTP, risk-based monitoring, tokenization and encryption give […]
Payment Fraud 101
Payment fraud has become more prominent and more damaging as online transactions have grown in popularity. Cybercriminals are using advanced and evolving tactics to access payment information and avoid detection. It’s more important than ever for businesses to recognize the realities of payment fraud and implement prevention strategies. Understanding Payment Fraud Payment fraud is […]
Why Secure, Modern Payment Portals Are the New Standard for Businesses
Digital payments provide convenience and processing efficiencies, but they also introduce several risks for both payers and businesses, including cyberattacks. Cybercriminals target all types of organizations large and small, including healthcare providers, financial institutions, government agencies, retail businesses and most other types of transaction-based businesses. They’re looking for security weaknesses in outdated payment systems that […]
What Are NSF Payments? NSF Re-Presentment Basics
Handling returned non-sufficient funds (NSF) automated clearing house (ACH) payments accurately and efficiently helps businesses protect themselves from financial losses by minimizing the impact of unpaid transactions. Promptly addressing NSF returns through clear communication, compliant follow-up procedures and a timely resolution enables merchants to recover funds and prevent further losses. Streamlined handling can also help businesses maintain strong […]
Finding a Secure Approach to Accepting Phone Payments
Credit card fraud is widespread—and it’s expensive for U.S. consumers. In fact, one recent survey found that 60% of Americans have experienced credit card fraud at least once, and 45% have been victimized multiple times. It should be no surprise, then, that according to a recent McKinsey & Company report, 69% of U.S. bill payers rank security as […]
‘Tis the Season for Secure Payments: Protecting Your Business from Holiday Fraud
With shoppers feeling the pinch of inflation over the last year, the holiday spending outlook is a mix of cheer and bah, humbug. Just more than one-quarter (27%) of consumers plan to spend less this year than last, but slightly more (28%) plan to spend more, according to Boston Consulting Group research. And a large […]
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