Payment Processing for Utility Providers

CSG Forte offers fast and reliable utility payment solutions.

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Benefits of CSG Forte Payment Processing

Building trust and loyalty starts with a smooth payment experience. CSG’s secure platform simplifies this for your customers and offers the following benefits.

Increase on-time payments and optimize collections

Experience seamless payment journeys that foster timely payment while automating manual collections processes.

Secure and Compliant Utility Payments

Customers expect their information to be safe. Our compliant platform and fraud-prevention technologies ensure ironclad security, protecting sensitive data and giving you peace of mind.

Let customers pay the way they want on any channel

We offer a comprehensive suite for both in-person and digital payments, including ACH, debit/credit card (with convenience fee pricing), and digital wallets. Whether paying over the phone, in person, or online, customers can choose the payment method that best suits their needs.

Payment Processing Features and Capabilities for Utility Providers

eBook: 3 Steps to Ensure Payments Security

Learn how utilities companies can increase revenue with secure digital payments.

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Payment Processing Built for Utility Providers

Utility companies have a diverse audience, and the right payment solution should make the process simple for everyone. With utility payment processing from CSG Forte, your customers can pay you in a way that is easiest for them.

Online

With so many transactions happening online, most consumers expect a simple and hassle-free digital payment experience. CSG Forte allows you to securely receive payments on your website or on a custom bill payment portal adapted to your branding and needs. Accept ACH, debit and credit cards and major digital wallets, so every transaction is efficient and user-friendly.

In-Person

For clients who come into their local office to make payments, CSG Forte can integrate point-of-sale (POS) terminals with NFC technology. Your clients can pay securely by card or digital wallet in seconds, and you can reduce check and cash payments from in-person payers.

Over The Phone

Integrate an interactive voice response (IVR) system to automate the payment process over the phone. With this customer-centric approach, your agents and your IVR system will support the payment process with greater ease. Our IVR payment gateway supports various payment methods, so callers can pay their utility bills in a way that works for them.