Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
- By Category
- By Tag
How Integrating Payments Enhances User Engagement and Drives Revenue: Insights from CSG Forte and Rentec Direct
Seamless payment integration is no longer a luxury; it’s a necessity for software companies. By embedding payment capabilities directly into their platforms, businesses can offer a more streamlined and efficient user experience, ultimately driving engagement and revenue. In a recent podcast featured in Payments Journal, Jessica Tate from CSG Forte chatted with Nathan Miller, president and founder […]
How to Verify an eCheck
If your business accepts payments, staying up to date about check verification is crucial. This is especially important as technology evolves and eChecks and ACH payments are becoming more prevalent. Accepting a bad or fraudulent check that bounces can cost you money. You can verify eChecks manually or through an automated process. Both methods can […]
How ISVs Can Retain Customers Through Effortless Experiences
Everyone wants payments to be simpler. Consumers who make them. Merchants that accept and manage them. And integrated software vendors (ISVs) that offer them through their platforms. But the “rules” for enabling simple payments are changing. ISVs will need to know how shifting trends in customer experience (CX) will influence their ability to retain customers. […]
A Guide to Avoiding Payment Reversals
Payment reversals challenge organizations of all sizes. Many companies even allocate a monthly budget to payment reversals. They may be a frustrating part of your own business—and depending on your organization’s services or products, you may have a higher likelihood of experiencing payment reversals. The good news is that avoiding payment reversals is possible. This […]
Tips to Reduce Late Payments by Engaging Payers
Late payments are on the rise, and they can weigh down your organization’s growth if they go unaddressed. Auto loan and credit card delinquencies have bounced back to their pre-COVID rates, and late payments on consumer loans aren’t far behind. With these indicators, merchants in other industries might be right to wonder if they’ll see […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
GET IN TOUCH
Want to learn more about how CSG Forte can improve your payment processing?