Welcome to Dex
Once again, Thank You for choosing CSG Forte. We look forward to establishing a lasting relationship with your organization.
Dex is CSG Forte’s robust payment platform for merchants to manage their accounts, get real-time insights into sales performance, transactions, payment methods, customers, disputes and more. Please review the important information below about your Merchant account.
ACH SERVICES
Things to get to know before getting started:
Proof of Authorization and NACHA Requirements
CARD SERVICES
Gateway Services: If you are a gateway merchant, your account has been enrolled for gateway services and has been enabled for processing.
Credit Cards: Please note that it may take 24-48 hours for processing to take effect.
PCI COMPLIANCE
As a Forte Merchant, you are required to be compliant with PCI DSS requirements.
Learn additional details and options to be PCI complaint and how to avoid a non-compliant fee of $29.99/per Month here.
DEX TRAINING
DISPUTES MANAGEMENT
If you are managing chargeback disputes within our Dex platform, Training for Disputes Management is recommended. Find information about using Dex to manage disputes or subscribe to dispute notifications, click here to started.
DEX TRAINING WEBINARS
Become more innovated with our Payment Platform. Join for one of our weekly Dex Training Webinars for Merchant Admins and Disputes Managers. Join Training here .
Dispute Managers Training – Tuesday @ 2PM CST
Merchant Admin Training – Thursday @ 2PM CST
BILLING & RISK MANAGEMENT POLICIES
Please click here to get started and understand more information on:
Monthly Billing
Over the Limit Notification/Transaction Limits
Risk Monitoring/Funds Hold
Dispute Management
SEC Codes/Nacha requirements
Annual Nacha Debit Web Security Audit
VERIFICATION SERVICES
Bank account status verification (Validate & Validate Plus)
Please click here to read details related to taking steps to avoid paying excessive per transaction fees.
COMAPANY IDs
To ensure there are no issues with your merchant processing or billing when debit blocks or filters are in place with your bank, please provide all of the company IDs listed here to your bank. If you have customers who use debit blocks or filters, they must also provide this list of company IDs to their banks, as well as one additional company ID as described.
Support
If you have questions regarding your account, you can contact us Monday – Friday from 7 AM to 7 PM CST
Email: [email protected]
Phone: (866)290-5400 (Option 1)
Subscribe to our Status Page for information on Forte’s operational uptime of our products and system performance.
Support Portal: Create and manage your support tickets or review helpful articles in our Support portal. Register for the portal using your email to login.