Navigating the Forrester Merchant Payment Providers Landscape: How CSG Forte Addresses What Matters Most

Real-world results: Buildium and Rentec Direct

The impact of CSG Forte’s embedded payments strategy is best illustrated by our clients’ success stories.

Buildium , a leading property management software provider, needed a payment processing solution that could handle high transaction volumes and offer cost-effective ACH payments. By partnering with CSG Forte, Buildium was able to launch a tailored Automated Clearing House (ACH) solution quickly, driving 35% year-over-year growth in transactions and a 39% increase in dollars processed.

The partnership’s stability and personalized support were key: “Having the same person on our account from nearly the beginning of the relationship has made a huge impact,” said Buildium’s cofounder. The results speak for themselves—Buildium scaled rapidly and was ultimately acquired for $580 million.

Rentec Direct , another property management platform, faced inefficiencies with traditional rent payment methods. By integrating CSG Forte’s digital payment solutions, Rentec enabled online and recurring payments, reducing late payments from 22% to just 1% among users of the recurring system.

Over five years, Rentec saw an 112% increase in average payment volume and 98% revenue growth. During the COVID-19 pandemic, landlords using CSG Forte-powered recurring payments experienced 20% less churn and fewer vacancies—a testament to the resilience and value of embedded payments.

The CSG Forte partnership difference

So, what makes CSG Forte the partner of choice?

• Security & compliance : Forte is PCI-compliant, offering end-to-end encryption and tokenization to protect sensitive payment data. Achieving this level of security independently is costly and complex; with CSG Forte, it’s built in .

• Flexibility & customization : Our APIs and developer-friendly solutions allow companies to quickly adapt to industry changes and evolving customer preferences.

• Fast, smooth onboarding : CSG Forte’s streamlined onboarding process helps merchants get up and running quickly, making a strong first impression and accelerating time to value.

• Scalable revenue models : Whether through referral partnerships, payment facilitation-as-a-service or full payment facilitation , CSG Forte offers multiple paths to monetization that grow with your business.

The Forrester landscape

Inclusion in the Forrester Merchant Payment Providers Landscape is more than a milestone—For us it’s repeated validation of CSG Forte’s ability to help merchants deliver seamless, secure and scalable payment experiences. Our embedded payments strategy empowers software providers to differentiate their platforms. This change can unlock new revenue streams and future-proof businesses in a rapidly changing industry.

Reports like the Forrester Merchant Payment Providers Landscape are invaluable tools for organizations that are seeking clarity in a rapidly evolving payments landscape. They provide unbiased, objective insights that help organizations cut through complexity, benchmark providers and make well-informed decisions to drive business growth and innovation.

Ready to learn more? Connect with our payment experts to see how CSG Forte can help you embed and monetize payments for long-term success. Disclaimer : Forrester does not endorse any company, product, brand or service included in its research publications, and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .