Jeanette Mbungo

As Chief Operating Officer for CSG CSG Payments, Jeanette leads the talented teams that turn strategy into day‑to‑day excellence—spanning risk management, customer success, onboarding, implementation, and support services. Her organization is responsible for delivering resilient operations that protect revenue, reduce fraud, and create consistently strong experiences for merchants, partners, and their customers.

Jeanette brings nearly 20 years of payments and operations leadership experience, with a track record of improving customer outcomes while scaling complex, high‑volume environments. Since joining CSG CSG Payments in 2014, Jeanette’s initiatives have consistently accelerated new‑customer activations, strengthened underwriting and risk practices, and modernized onboarding journeys for both direct merchants and integrated partners.

As a recognized thought leader on fraud, compliance, and customer‑centric operations, Jeanette advocates for “always‑on” protection that blends AI‑driven risk controls with pragmatic, industry‑specific safeguards. She is also deeply committed to diversity, equity, and inclusion, contributing to employee belonging groups and mentoring programs that help build the next generation of payments leaders.