CSG Forte Wins TSG Real Transaction Metrics Awards for Second Consecutive Year

Earns recognition for “Best Gateway Uptime” and “Lowest Minute Outage” in North America

DENVER--(BUSINESS WIRE)-- TSG ( The Strawhecker Group ) recognized CSG Forte , a leader in complete and customizable digital payments, as the payment gateway provider with the “Best Gateway Uptime” and “Lowest Minute Outage” in North America. TSG’s always-on Global Experience Monitoring platform benchmarks gateway performance by conducting 24/7/365 pings to locations across the globe. Based on credit card transaction performance and merchants’ perspectives of performance at checkout, CSG Forte earned TSG’s two top honors for payment gateway stability and reliability.

“Merchants and developers need to know they can depend on their payment infrastructure at all times,” said Mike Strawhecker, president, TSG. “With a payments partner that maximizes uptime and limits outages, merchants and developers can strengthen revenue, protect customer relationships and avoid bottlenecks. We were impressed by CSG Forte’s gateway stability and consistently strong performance across locations in North America.”

“Payment gateway interruptions are not just inconvenient for merchants; they can lead to lost business and diminished customer loyalty,” said Sukanya Madhavan, chief product and technology officer, Payments, CSG. “In a world where customers’ expectations for fast, effortless checkout experiences are sky-high, merchants need a payment partner they can trust to deliver a seamless experience. With a robust, reliable payment gateway, merchants can focus less on service interruptions and more on bringing value to their customers. For the second consecutive year, TSG’s analysis has confirmed our commitment to performance and stability for the 130,000+ worldwide businesses who rely on CSG’s platform.”