CSG Forte Engage Enables Customers to Pay Bills the Way They Want
FORT WORTH, TX, Sept. 12, CSG Forte , a CSG® (NASDAQ: CSGS) company and a leader in complete and customizable digital payments, today launched CSG Forte Engage . A multi-channel, no-code payment solution, CSG Forte Engage puts the power into the hands of the customer to pay when they want, how they want. With CSG Forte Engage, organizations can leverage NanoSite technology to create customized, secure statements and send them to customers for payment via SMS, email, 2-way interactive voice response (IVR) or the contact center. By making it easy for organizations to send branded and personalized statements, they can securely accept payment in real time, remove their exposure to sensitive data and modernize the customer experience. Recently, CSG Forte Engage helped one company reduce uncollected payments by 85% and another to increase customer engagement by 660% leading to $8M in incremental revenue.
"The payments landscape and payer behavior are quickly changing, and customers want more flexibility in the way they pay," said Jeff Kump, President, CSG Forte. "CSG Forte Engage offers flexibility in every form to elevate both the simplicity of the payment journey and overall customer experience. By empowering customers to pay how they want, this solution will forge the path for the next generation of secure and simple payments processing."
With CSG Forte Engage, organizations can:
Increase customer satisfaction and successful payment completion by providing simple payment journeys that are configured for each customer. Multiple payment options give every customer the choice on how to be communicated with and how to pay.
Meet customers where they are by allowing them to securely switch between channels throughout the journey from text, email, inbound or outbound IVR or live agent.
Maximize revenue and see immediate ROI with a no-code, quick integration that modernizes the payer experience while leveraging existing payment processing forms including ACH.
Have peace of mind with automated, PCI-compliant payment processes that safeguard customer data and prevent fraud.
"In order to meet consumer expectations and create positive payment experiences, organizations need to be prepared to meet consumers where they are and give them the ability to pay in whatever ways they prefer," said Daniel Keyes, Senior Analyst at Javelin Strategy & Research. "Organizations that can offer a variety of payment methods across multiple channels, while minimizing friction for consumers no matter how they're paying, will be able to complete more payments and drive customer satisfaction."