Priority
Priority Software increases annual revenue by 115% using CSG Forte’s integrated solutions
The customer
The challenge
Prior to its acquisition by Priority Software in 2018, Acclivity began as a company that focused on building accounting software. Acclivity’s growth was significantly hampered by an inability to accept credit card and ACH transactions. As they began offering more products, their payment needs evolved and became more complex. Feeling the burden of maintaining PCI compliance , they needed an integrated solution to minimize their PCI scope and a partner to support their growing business.
The solution
Priority’s AccountEdge uses both the back-end AGI solution and the front-end CSG Forte checkout solutions to handle payment transactions . The front-end solution redirects customers from AccountEdge to CSG Forte’s secure site, where payers can input their preferred payment methods. CSG Forte tokenizes the sensitive card information and never stores customer card or bank information. By leveraging CSG Forte checkout solutions and AGI solutions, Priority’s PCI scope has been drastically reduced.
CSG Forte has also been instrumental to Priority’s growth through its elite customer service and tech support. As their business grew, CSG Forte was there for every issue and integration. Integrations can require maintenance and updates, but CSG Forte has provided support by giving ample time in advance of major updates and supporting upgrades.
“THE INTEGRATION WITH CSG FORTE’S TOOLS CREATED A SEAMLESS SOLUTION. INTEGRATING WITH CSG FORTE QUANTIFIABLY SAVES TIME AND CREATES A BETTER CUSTOMER EXPERIENCE.”