UnitConnect DirectPay is the payment solution you use within the UnitConnect platform. While you apply for and access payment functionality through UnitConnect, your payment processing merchant account is provided and managed by CSG Forte.

You can apply directly through UnitConnect. The application process is integrated into the UnitConnect platform, making it easy to get started with DirectPay.

Your merchant account agreement and processing relationship are held by CSG Forte. Although you applied through UnitConnect, CSG Forte is the merchant services provider for your account.

To request updates to your merchant account information, visit this CSG Forte resource page. This includes requests such as:

• Authorized signer changes

• Bank account updates

• Business address changes

• Processing limit increase requests

No. Bank account changes must be submitted directly to CSG Forte through the account maintenance process available on this page.

CSG Forte's current Terms & Conditions are available on this page for your reference at any time. To view your individual terms, including pricing, refer to the Merchant Services Agreement you signed upon acount approval.

When your application is approved, authorized contacts will receive an invitation to access Dex Disputes Manager, CSG Forte's dispute management portal. This portal is used to review and respond to disputes and chargebacks.

If you believe your account has been approved but you did not receive your invitation, contact customerservice@forte.net.

All day-to-day transaction management, reporting, payment activity review, and reconciliation are completed within your UnitConnect DirectPay dashboard.

No. DEX is primarily used for account administration and dispute management. Transaction reporting and reconciliation activities are handled through the UnitConnect DirectPay dashboard.

For merchant account maintenance requests, account updates, DEX access, or dispute-related questions, follow the resources and contact information provided on this page. For questions regarding DirectPay functionality within UnitConnect, contact UnitConnect support.

No. Most users perform their daily payment operations, transaction reviews, and reconciliation directly within the UnitConnect DirectPay dashboard. Access to DEX is only needed for specific account administration and dispute management activities.