Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Modernizing Municipal Billing: How Unified Digital Platforms Cut Costs & Build Trust
Outdated Billing Hurts Everyone Government agencies, especially at the municipal and county levels, often find themselves stuck working with outdated billing systems that hinder efficiency and diminish public trust. These systems—built on decades-old infrastructure—require manual processing, result in higher labor costs and frustrate both staff and residents. For citizens, late notices, confusing bills and limited […]
Unlocking the Future: How Cloud Payments Can Transform Governments
Remember the last time your finance team had to chase a missing payment across three different systems? That patchwork of mainframe screens, desktop terminals and bolt-on gateways once felt “good enough,” but it’s now a budget-draining anchor. Siloed accounting, recording and payments tools drive up transaction costs, lengthen close-out cycles and frustrate constituents who expect […]
What Is a Bill Payment Platform, and How Does It Work?
Remember the last time you paid a streaming bill without even noticing? That friction-free moment is no accident; it’s the result of purpose-built bill payment platforms that move money quietly in the background. Today, more than one-third (34.6%) of United States consumers use automatic payment methods, and Baby Boomers use it 43% of the time […]
Let Recurring Payments Increase Revenue Predictability
From streaming binges to gym memberships, today’s consumers expect their favorite services to “just work”—and that includes payments. Recurring payment processing is the quiet engine that makes that always-on convenience possible, delivering friction-free checkouts for customers while fueling reliable, repeat revenue for the businesses that serve them. What Is Recurring Payment Processing? Recurring payments […]
How Accepting Mobile Payments Improves the Payment Experience
Organizations that accept mobile payments deliver effortless customer experiences. If your customers are on the go, you can leverage the flexibility of mobile payments to create trust, increase customer loyalty and boost overall satisfaction. What Are Mobile Credit Card Payments? Mobile credit card payments are transactions between customers and businesses in exchange for goods […]
Why Patients Are Frustrated with Medical Bill Pay—and What Providers Can Do About It
When Lisa finally received her bill for an outpatient procedure, it showed up three weeks after her appointment—long after her HSA balance had been spent on unrelated expenses. The envelop contained an invoice with a dense wall of numbers, little context about what had or hadn’t been covered by insurance and a note that curtly […]
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