Priority’s AccountEdge uses both the back-end AGI solution and front-end Secure Web Pay (SWP) checkout to handle payment transactions. The SWP checkout redirects customers from AccountEdge to CSG Forte’s secure site, where payers can input their preferred payment methods. CSG Forte tokenizes the sensitive card information and never stores customer card or bank information. By leveraging CSG Forte’s SWP checkout and AGI solutions, Priority’s PCI scope has been drastically reduced.
CSG Forte has also been instrumental to Priority’s growth through its elite customer service and tech support. As their business grew, CSG Forte was there for every issue and integration. Integrations can require maintenance and updates, but CSG Forte has provided support by giving ample time in advance of major updates and supporting upgrades.