How Gordon James Realty Streamlined Services

Learn how this prominent regional commercial and residential property management firm has improved business outcomes by integrating payment processing capabilities through CSG Forte.

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The Challenge

Complicated Procedures, Increased Manual Labor

Gordon James Realty faced several challenges in managing payments. For example, employees had to manually pull reports for returned payments, update their systems accordingly, inform clients about the issue and decide whether to flag accounts and restrict payments based on return codes.

The firm needed a reliable and efficient system to process payments to vendors and receive payments from clients. Gordon James Realty’s leadership wanted a payment processing partner that could:

  • Complete outgoing vendor payments
  • Receive and process incoming client payments
  • Manage returned payments
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How CSG Forte Helped

A Seamless, Easy-to-Integrate Platform

Gordon James Realty chose CSG Forte for its robust API integration and excellent customer support. The integration allowed the firm to process payments electronically, primarily through automated clearing house (ACH) payments, ensuring full tracking and compliance. The platform was customized to facilitate the payment process, and webhooks were set up to update payment statuses automatically.

The platform’s comprehensive reporting tools provide insights and detailed analytics, enabling Gordon James Realty to make informed financial decisions and streamline operations. CSG Forte’s robust security measures, including advanced tokenization and encryption, ensure that all transactions are secure and compliant with industry standards.

“The customers are able to manage bank accounts right within the portal. From a flow standpoint, from the client side, it just feels easy and like how it’s supposed to be.”

— Thomas Carcone, Co-founder/Co-owner, Gordon James Realty

The Results

Enhanced Efficiency and Client Satisfaction

The software has reduced manual labor, allowing the firm to focus on more strategic tasks. Additionally, CSG Forte’s seamless payment process has enhanced the end-user experience, making it easier for clients to manage their accounts and reducing the number of returned payments.

Integrating CSG Forte has been transformative for Gordon James Realty. By streamlining payment processes and reducing manual labor, the firm enhanced operational efficiency and significantly improved the client experience, further solidifying Gordon James Realty’s reputation as a leader in property management throughout its service region.

Take the next step toward transforming your payment processes

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