Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
How Do BillPay Notifications Work?
Your customers expect their bill payment experiences to be as seamless as their favorite online shopping checkout. But for many billers, the process is far from that. Customers get frustrated, leading to missed payments, delayed cash flow and overwhelmed support teams. That’s where BillPay notifications come in. These convenient nudges play a critical role in […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
GET IN TOUCH
Want to learn more about how CSG Forte can improve your payment processing?