Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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What’s Next: The Federal Government Eliminated Paper Checks

Uncle Sam has ditched the paper checks. As of September 30, 2025, the federal government stopped issuing paper checks for most federal payments. Using paper-based payments imposes unnecessary costs and delays, as well as increased fraud risks, lost payments, thefts and other inefficiencies. “Historicalvly, Department of the Treasury checks are 16 times more likely to […]

Streamlining Payments for ISVs: What Success Looks Like

What if the biggest barrier to your platform’s growth isn’t your code—but your payment system? For independent software vendors (ISVs), clunky payments turn ambition into frustration, making a function that could be a revenue booster into an Achilles’ heel. While online payment systems are a solid investment, they’re known for being costly to build, tricky […]

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6 Essential Features for a Better IVR Payment System

Paying bills may never be customers’ favorite activity, but reducing friction points during the bill-paying process can get your invoices paid faster. In fact, Millennials report they are more likely to prioritize paying bills that are easy to pay before taking care of those that are more inconvenient. Unfortunately, more than half (52%) of consumers […]

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