Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
What Is a Bill Payment Platform, and How Does It Work?
Remember the last time you paid a streaming bill without even noticing? That friction-free moment is no accident; it’s the result of purpose-built bill payment platforms that move money quietly in the background. Today, more than one-third (34.6%) of United States consumers use automatic payment methods, and Baby Boomers use it 43% of the time […]
The Hidden Costs of Accepting Rent Via Paper Checks
Property owners and their management companies spend hours each month collecting rent, processing checks and dealing with the associated delays, like waiting for physical delivery between banks and the dreaded chargeback—all while still paying fees for the privilege. But here’s the kicker: collecting rent via paper checks is costing you way more than you think. […]
How Your Business Can Start Accepting ACH Payments
Checks get lost. Cards expire. Customers find making in-person and cash payments a pain. Automated Clearing House (ACH) payments, also called eCheck payments, offer a smarter, more stable way to move money—one that reduces fees, increases reliability and simplifies the entire payment process. For organizations looking to cut overhead and improve cash flow, it’s quickly […]
5 Reasons Utilities Should Embrace Online Payment Solutions
In an era where everything from shopping to banking is happening at the speed of a click, the utility industry must keep pace or risk being left behind. For many customers, paying utility bills through traditional methods—like checks or in-person transactions—is becoming as outdated as dial-up internet. But the shift to digital payment systems isn’t […]
Going Digital: Understanding Merchant Services Providers
Cash has long been king, but its reign is quickly winding down. Today, customers increasingly prefer electronic or digital payment methods for several reasons: ease of transfer, remote purchase capabilities and security, to name a few. If your business doesn’t already accept credit cards, debit cards and other electronic payments, you’ll want to rethink that […]
What Are the Economic Impacts of the Federal Government Going All-Digital?
As the adoption of digital payment methods continues to increase, the long-held phrase “cash is king” isn’t as true as it once was. In fact, consumer usage of cash at point-of-sale (POS) locations in the United States dropped by 13% between 2018 and 2024. And paper checks are also used less frequently: From 2000 to […]
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