Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
What You Need to Know About Multichannel Payments
Payments aren’t a “channel” anymore—they’re the connective tissue of the whole customer experience. Customers want to move from reminder to checkout to confirmation in a few taps. If they can’t, they’ll delay or abandon the transaction. Today, customers use multiple channels to engage, transact and pay bills—and their expectations keep rising. McKinsey’s 2024 Digital Payments […]
Navigating the Forrester Merchant Payment Providers Landscape: How CSG Forte Addresses What Matters Most
We’re excited to announce that CSG Forte has been included in the Forrester Merchant Payment Providers Landscape, Q4 2025 report—a recognition that we believe highlights our quality products and service, as well as our commitment to empowering organizations of all sizes with scalable, secure and future-ready payment solutions. But what truly sets CSG Forte apart […]
The Hidden Costs of Payment Declines (and What to Do About Them)
Every business that accepts payments—whether for products, services or recurring bills—faces a common but often underestimated challenge: payment declines. These failures don’t just represent a missed transaction; they ripple through operations, customer relationships and bottom-line performance. In 2023 alone, false declines put $157 billion at risk in the United States, with $81 billion ultimately lost […]
How Can ACH Processing Benefit Your Business?
Imagine a world where cash flow is seamless, paper checks are relics of the past and getting paid—or paying others—happens almost as effortlessly as sending a text. Welcome to the age of Automated Clearing House (ACH) payments, where modern businesses are reimagining the way money moves and unlocking new levels of efficiency, flexibility and security. […]
What Are ACH Debits? ACH Debit Transactions Explained
Like many activities, financial transactions have gone digital. These electronic transactions occur primarily through an affiliated financial institution network called the Automated Clearing House (ACH) Network. This system helps move money between parties’ financial institutions simply, quickly and cost-effectively. Nacha is that governing body that oversees the network and its transaction processing, which totals billions […]
eCheck vs. ACH What Is the Difference?
Many terms exist to describe different types of automatic payments, and it can be hard to understand what they all mean. At a high level, the broadest category is electronic funds transfer (EFT). Automated Clearing House (ACH) payments and electronic checks, or eChecks, are two examples that fit under the EFT designation. The terms eChecks […]
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