Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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Understanding Multichannel Payments
Today, customers use multiple channels to engage, transact, and pay bills. A McKinsey study found that 82% of Americans use digital payments. These digital payments encompass browser-based or in-app payments, in-store checkouts using mobile devices or QR codes, and person-to-person payments (P2Ps). Customers appreciate the convenience and ability to make payments in multiple ways when transacting. They […]
Transact With Customers Using Email Payments
When you want to grow your business and streamline operations, eliminating barriers in the payment experience is key. That means opening new and convenient avenues for payment. Email payments are an option that makes purchases easy for customers while relieving your team of the labor-intensive admin of manual invoicing. What Is an Email Payment Link? […]
A Mid-Year Outlook of the Payments Landscape
Jeff Kump, President, CSG Forte We’re halfway through 2023 and it’s amazing how much has changed these past 6 months, both in terms of the business landscape and the current economic environment. Before heading into the second half of the year, I think it’s important to pause and look at how the payments industry […]
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