Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
How Accepting Mobile Payments Improves the Payment Experience
Organizations that accept mobile payments deliver effortless customer experiences. If your customers are on the go, you can leverage the flexibility of mobile payments to create trust, increase customer loyalty and boost overall satisfaction. What Are Mobile Credit Card Payments? Mobile credit card payments are transactions between customers and businesses in exchange for goods […]
When “Good Enough” Costs More Than You Think: The Hidden Costs of Medical Manual Payment Processing
It starts with a clipboard. One front desk associate prints the day’s patient balances. Another manually logs a card payment into the billing system while fielding a call from a confused patient who’s trying to pay over the phone. A third staff member stays late to reconcile the day’s transactions—only to discover that two payments […]
Power to the People: Digitized Payments Make Payments Safer and Easier
The first electronic payment debuted way back in 1871 when Western Union used a telegraph network to “wire” money between Boston, New York City and Chicago, and we sure have come a long way since then. And while wire transfers have been commonplace for centuries, what we now call digital payments really began showing their […]
How ISVs Can Retain Customers Through Effortless Experiences
Everyone wants payments to be simpler. Consumers who make them. Merchants that accept and manage them. And integrated software vendors (ISVs) that offer them through their platforms. But the “rules” for enabling simple payments are changing. ISVs will need to know how shifting trends in customer experience (CX) will influence their ability to retain customers. […]
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