Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

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Understanding Surcharges vs. Convenience Fees: When and How to Use Them

When the bill arrives, customers want to pay it their way. Businesses, too, have preferred accepted payment methods. To reconcile the differences and cover extra costs, they oftentimes turn to added fees. Businesses often consider implementing surcharges or convenience fees to help manage payment processing costs. At first glance, these fees may appear interchangeable, as […]

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