Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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7 Essential Features for a Better IVR Payment System
While no one likes paying bills, reducing consumer friction points during the bill-paying process can get your invoices paid faster. Millennials are more likely to prioritize paying bills that are easy to pay before tackling (or ignoring) bills that are more inconvenient. More than half (52%) of consumers report experiencing at least one pain point […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
What Are Electronic Payments and How Can They Help Your Business?
Imagine. You want to purchase a doughnut at the local bakery, but instead of handing over your credit card, you reach into your pocket and pull out a few grains you picked on your farm earlier that day. After all, the baker can use the grains to make more dough. Seems crazy, right? However, the […]
Million Dollar Payments: Nacha Boosting Same-Day ACH Maximum
Think of your favorite news outlet, any news outlet. Chances are, if you visit their site right now, the leading topic will be the economy. From inflation to new job numbers, several metrics and topics are commonly discussed when analyzing the economy. However, the Automated Clearing House (ACH) network often goes overlooked in economic discussions. […]
CSG Forte and Nacha: A Partnership to Modernize the ACH Experience
It’s no secret that ACH payment volume is on the rise. Last year alone, there were 24.7 billion ACH transactions, totaling $55 trillion. This year, ACH payment volume grew 7.9 percent in Q2 compared to the same period last year. Even with those astonishing numbers, there is still room for growth through the modernization of […]
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