Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
The 5 Payment Fraud Monsters: Simple Defenses and How Smart Tech Can Protect You
The front doors are decorated, cobwebs draped just so, porch light on. From the sidewalk, your payments house looks festive and fine, ready to greet the spooks and ghouls when they come knocking. But open the door and—yikes! Your business is like a well-decorated haunted house—inviting from the outside, but vulnerable to lurking dangers within. […]
ACH vs. Wire Transfers: Which One Moves Your Money Smarter?
When it comes to transferring funds between financial institutions, businesses often face a choice: Automated Clearing House (ACH) or wire? Both methods offer clear advantages over paper checks, but they differ in speed, cost and use cases. Knowing how each works—and when to use them—can help you streamline payments, improve cash flow and make smarter […]
Why Secure, Modern Payment Portals Are the New Standard for Businesses
Digital payments provide convenience and processing efficiencies, but they also introduce several risks for both payers and businesses, including cyberattacks. Cybercriminals target all types of organizations large and small, including healthcare providers, financial institutions, government agencies, retail businesses and most other types of transaction-based businesses. They’re looking for security weaknesses in outdated payment systems that […]
How Text-to-Pay Can Help Your Customers and Your Bottom Line
Offering installment or subscription payment options can optimize your collection efforts and open new purchasing avenues for customers, but the choice to do so also comes with risk. Why? It’s important to remember that customers sometimes miss payments. This can be caused by forgetfulness, not knowing when a payment is due or not knowing the due date […]
6 Essential Features for a Better IVR Payment System
Paying bills may never be customers’ favorite activity, but reducing friction points during the bill-paying process can get your invoices paid faster. In fact, Millennials report they are more likely to prioritize paying bills that are easy to pay before taking care of those that are more inconvenient. Unfortunately, more than half (52%) of consumers […]
Power to the People: Digitized Payments Make Payments Safer and Easier
The first electronic payment debuted way back in 1871 when Western Union used a telegraph network to “wire” money between Boston, New York City and Chicago, and we sure have come a long way since then. And while wire transfers have been commonplace for centuries, what we now call digital payments really began showing their […]
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