Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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Think Outside the Square: How QR Codes reshape payments
From telemedicine to bread baking, there’s a list of things that enjoyed a surge in adoption during the pandemic. For businesses, that includes the use of contactless payments and QR codes—which turned out to be no passing trend. More than half of U.S. consumers now use some form of contactless payment, according to a Mastercard […]
‘Tis the Season for Secure Payments: Protecting Your Business from Holiday Fraud
The holiday season is here, bringing with it the hustle and bustle of surging online transactions. Consumer spend is expected to rebound above pre-pandemic levels for the first time, even as 72% of shoppers anticipate higher prices. Inflation dread isn’t enough to deter cash-strapped consumers. Credit options, such as Buy Now Pay Later short-term financing, […]
Not Ready for Rising Card Fees? Try These 4 Payment Alternatives
Credit cards emerged from the pandemic stronger than ever. After bearing the brunt of decreased recreational spending in 2020, the industry is riding the wave of ecommerce growth to top an unprecedented $500 billion in online credit card usage. Resurgent travel spending, higher wages and generous rewards programs all bode well for credit card payments. But as […]
Tips to Reduce Late Payments by Engaging Payers
Suman Chaudhuri, VP, Sales & Revenue, CSG Forte Late payments are on the rise, and they can weigh down your organization’s growth if they go unaddressed. Auto loan and credit card delinquencies have bounced back to their pre-COVID rates, and late payments on consumer loans aren’t far behind. With these indicators, merchants in other […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
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