Insights

CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.

  • By Category
  • By Tag
Man at home paying bills online

Tips to Reduce Late Payments by Engaging Payers

Suman Chaudhuri, VP, Sales & Revenue, CSG Forte   Late payments are on the rise, and they can weigh down your organization’s growth if they go unaddressed. Auto loan and credit card delinquencies have bounced back to their pre-COVID rates, and late payments on consumer loans aren’t far behind. With these indicators, merchants in other […]

Young woman holding credit card making an online purchase

4 Best Practices for a Better Payment Experience

Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]

React Native SDK from CSG Forte

The World Advertising Research Center predicted that by 2025, 72% of all internet users will solely use smartphones to access the web.

Your Voice Matters: How CSG Forte Acts on Customer Feedback

Here at CSG Forte, we believe that listening alone is not enough to be truly customer obsessed. We have to learn and respond from customer feedback to deliver the best experiences for our customers.

What is WCAG and Why Does it Matter

Why should we talk about Web Content Accessibility Guidelines (WCAG)? The present and future of engagement are online and web based. With the growth of the metaverse, ongoing drive towards digital transformation and meteoric rise in online purchases, the ability to deliver a great digital experience has become table stakes. Trend trackers have pointed out […]

Payment Basics: NSF Re-presentment

What is NSF? NSF stands for “non-sufficient funds.” An NSF check is a returned check. This means the bank has refused to honor the check because there isn’t enough money in the account to cover it. These are often also simply called bad or bounced checks.   What Happens When an NSF Check is Written? […]

GET IN TOUCH

Want to learn more about how CSG Forte can improve your payment processing?