FCRA info

Requirements of the
Fair Credit Reporting Act

Requirements

  1. In compliance with FCRA requirements, Merchant is hereby instructed to provide to any and all customers whose payments are declined by Merchant based solely upon a decline response received from CSG Forte Payments, Inc., a means through which the customer may investigate and challenge non-acceptance of the payment. Merchant shall provide a notice of such procedure to any such declined customers in writing, in a form substantially similar to the following:

    “We regret to inform you that we were unable to accept your payment based on financial account information received from the below-named company:
    CSG Forte Payments, Inc.
    500 W. Bethany Drive, Suite 200
    Allen, Texas 75013
    866-290-5400, Option 1
    or ask for Customer Service - Verification Services

    You have the right to be told the nature of the financial account information that was provided by this company upon making a written request to the company at the contact information provided above within sixty (60) days of receipt of this notification.“
  2. The following is a list of permissible uses for the data received through CSG Forte Payments, Inc.'s Verification and Authentication Services (the “Services”) in accordance with section 604(a) of the Fair Credit Reporting Act (“FCRA”):

    • In response to a court order or Federal grand jury;
    • In accordance with the written instructions of the consumer to whom the information relates;
    • In connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer;
    • For employment purposes;
    • In connection with the underwriting of insurance involving the consumer;
    • To determine the consumer's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant's financial responsibility or status;
    • As a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation;
    • Otherwise having a legitimate business need for the information, including a) in connection with a business transaction that is initiated by the consumer; and b) to review an account to determine whether the consumer continues to meet the terms of the account.
    • For use by state and local officials in connection with the determination of child support payments, modifications, or enforcement thereof.
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