How CSG Forte Helped
Forte’s development team worked with the city of Kinston to get their online and IVR utilities billing up and running, allowing residents to make payments online or via phone.
- Providing value: Kinston utilities customers now have more convenient options for making payments.
- Saving staff time: Processing payments electronically eliminates much of the need for staff to handle cash and checks, reducing bank fees and freeing up time.
Kinston’s Assistant City Manager has enjoyed partnership with CSG Forte, stating that “from planning to implementation to deployment to ongoing usage, the service we have received from Forte has been efficient and responsive.