Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
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‘Tis the Season for Secure Payments: Protecting Your Business from Holiday Fraud
The holiday season is here, bringing with it the hustle and bustle of surging online transactions. Consumer spend is expected to rebound above pre-pandemic levels for the first time, even as 72% of shoppers anticipate higher prices. Inflation dread isn’t enough to deter cash-strapped consumers. Credit options, such as Buy Now Pay Later short-term financing, […]
7 Essential Features for a Better IVR Payment System
While no one likes paying bills, reducing consumer friction points during the bill-paying process can get your invoices paid faster. Millennials are more likely to prioritize paying bills that are easy to pay before tackling (or ignoring) bills that are more inconvenient. More than half (52%) of consumers report experiencing at least one pain point […]
4 Best Practices for a Better Payment Experience
Providing a smooth experience is key if you want to make on-time payments easy for your customers. But meeting their expectations can be easier said than done. The payment experience is often reported as a source of friction for customers. According to a survey of 400 billing and collections executives, 91% of customers cited the […]
A Mid-Year Outlook of the Payments Landscape
Jeff Kump, President, CSG Forte We’re halfway through 2023 and it’s amazing how much has changed these past 6 months, both in terms of the business landscape and the current economic environment. Before heading into the second half of the year, I think it’s important to pause and look at how the payments industry […]
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